Yes, thanks for the chance to clarify. The example is this:

Ship to:
[ shipping address ]

Bill to:
[ billing address ]

At /admin/store/orders/search, when I input Firstname Lastname (or FIRSTNAME LASTNAME) into the Billing first and last name fields, no results are returned.

Only when I put FIRSTNAME LASTNAME into the Shipping first and last name fields is there a result:

Order ID     Customer        Total      Purchase Date    Status	                             
743	    Firstname Lastname    $57.25	11/04/2007       Pending

Also, no results are returned unless the search terms are ALL CAPS. Based on these types of inconsistencies, she's under the impression that you can't search by shipping name, only billing name (though my example here contradicts that). I think it's these kinds of things that are confusing the client as much as anything.

Thanks,

Jim