I hadn't thought of subscriptions in relation to the "cancelled" term. That's a good point.

However I don't think that cancelling or deleting the order in the system would remove the items from the customer's cart -- the two things don't seem to be tied together. If you put items in your cart but never go to checkout, no order is ever created (and yet your cart contents persist). So there is no reason to assume that deleting or cancelling the order that is created when you visit the checkout page would change the contents of the customer's cart at all.

As for tracking customers that leave at the last moment, I like to do that also -- however I would assume that most customers would just close their broswer or navigate away rather than hitting cancel. In that event, the order would still be marked as "in checkout."

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Twisted Lincoln, Inc.
www.twistedlincoln.com/shop