Ubercart

I hadn't thought of subscriptions in relation to the "cancelled" term. That's a good point.

However I don't think that cancelling or deleting the order in the system would remove the items from the customer's cart -- the two things don't seem to be tied together. If you put items in your cart but never go to checkout, no order is ever created (and yet your cart contents persist). So there is no reason to assume that deleting or cancelling the order that is created when you visit the checkout page would change the contents of the customer's cart at all.

As for tracking customers that leave at the last moment, I like to do that also -- however I would assume that most customers would just close their broswer or navigate away rather than hitting cancel. In that event, the order would still be marked as "in checkout."

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Twisted Lincoln, Inc.
www.twistedlincoln.com/shop

Please accept my apology in advance if I'm not quite understanding your issue, but as far as I know with the way the cancel button is setup, doing what you ask is likely going to cause you a bunch more grief than I think you'd want.

Obviously I don't know your setup, and tracking abandoned carts is important, I just don't thing what you're asking as I understand it is really worthwhile. If the cancel button emailed you and changed the order status, you'd then be filling both your email inbox and your order logs with canceled orders based on the actions of user who don't realize what's happening in the background. The customer might want to go back and add to their cart, so you'd be getting an email every time. If they clicked checkout simply to test the order or to see the order total, thinking that they might want to do something more, you're run a risk of making them uncomfortable if you emailed them regarding it.

My customers love clicking checkout, then cancel, then checkout, then cancel.... Many times when there's an order still in checkout, I have a completed order from the same customer right after wards. I am able to then see that they placed an order and I change the 'In Checkout' to 'Canceled' or delete it entirely. Only if I see an 'In Checkout' without another order later do I even pay any attention to it.

The original post was getting a bit confused with the 'Cancel' text on the button and the order status. Ryan's post cleared it up a bit, but his choice of button text was unfortunate, seeing that there's an order status with the same name, even though two things are unrelated with regard to how they should be used.