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Fri, 11/30/2007 - 22:03
Insurrectus
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When a customer chooses "PayPal Express" as their checkout buy clicking on the "Checkout with PayPal" button on the Shopping Cart page the order will process just fine but the email that gets sent to the customer and to the site admin says this under shipping method:

Shipping method: Error calculating shipping

For both check/money order or credit card (also paypal) purchases the proper text comes through -- Standard Shipping.

How do I fix this?

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Mon, 12/03/2007 - 16:43
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Ryan
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Re: PayPal Express - Shipping method: Error calculating shipping

Is the shipping selection at checkout working for you? (i.e. where PayPal directs them back to the Ubercart checkout to select a shipping method.)

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Wed, 01/02/2008 - 18:23
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Insurrectus
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Re: Re: PayPal Express - Shipping method: Error calculating ship

PayPal Express comes at the "View Cart" page not the "Checkout" page. The whole idea behind express checkout is that customers doesn't have to use "our" shopping cart and give us their information.

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Thu, 01/03/2008 - 10:03
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Ryan
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Re: Re: Re: PayPal Express - Shipping method: Error calculating

Right, but during an express checkout session PayPal redirects customers back to your site where they should be clicking on a shipping button to get a shipping quote. It's part of the process when clicked from the cart page. (It's where they also enter a company name, phone number, and/or order comments.)

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Thu, 01/03/2008 - 12:29
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Insurrectus
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Re: Re: Re: Re: PayPal Express - Shipping method: Error calculat

Okay this is new for me. I haven't been using shipping quotes before because shipping was free and we were only shipping to the US. But now we are shipping worldwide so I've enabled the shipping quote module to facilitate adding a shipping charge to Int'l shipments.

I just ran a "test" order and this is the email I received from PayPal.

Quote:

As part of our security measures, we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.

We have reason to believe that your account was accessed by a third party. We have limited access to sensitive PayPal account features in case your account has been accessed by an unauthorized third party. We understand that having limited access can be an inconvenience, but protecting your account is our primary concern.

Case ID Number: PP-396-224-748

For your protection, we have limited access to your account until additional security measures can be completed. We apologize for any inconvenience this may cause.

To review your account and some or all of the information that PayPal used to make its decision to limit your account access, please visit the Resolution Center. If, after reviewing your account information, you seek further clarification regarding your account access, please contact PayPal by visiting the Help Center and clicking "Contact Us".

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Sincerely,
PayPal Account Review Department

Is this supposed to happen or do I have something configured incorrectly.

Thanks a bunch,
Clint

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Thu, 01/03/2008 - 14:08
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Ryan
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Re: Re: Re: Re: Re: PayPal Express - Shipping method: Error calc

Very interesting... no, that shouldn't be happening. Sticking out tongue Granted, I've only been testing on the Sandbox server so they wouldn't be notifying me, but I assume other folks are using it without that trouble. Do you have a business account?

I guess I'd just call them...

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Thu, 01/03/2008 - 18:24
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Alaska
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Resolution Center

Received the same email also with PP Standard. Of course, thought it was spam and tossed it out. However in checking the PP account there are no open or closed cases in the Resolution Center. So no clue what the email was about.

Jim

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Wed, 07/06/2011 - 13:24
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Joseph
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Same issue with ubercart-7.x-3.0-beta3

This part works for me in paypal express. I get to the part where you select a shipping option, but no matter how many times, I try to select a shipping radio button and submit the order, the page refreshes with the error message: You must calculate and select a shipping option.

It works fine with the extended paypal workflow, where I checkout and fill in my address and confirm payment but not with the express checkout and return to select shipping option.

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