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UPS Shipping Problem

Submitted by wadehays on Wed, 07/09/2008 - 12:07
wadehays
Posts: 31
 Joined: 02/10/2008

I am not sure when this started happening. If a customer adds multiple quantities of a single item to their cart the shipping amount multiplies by the quantity. If they add an additional item to the cart shipping is calculated properly.

Example
These two products are basically the same just different colors.
http://www.printerscloset.com/store/T603200
http://www.printerscloset.com/store/T603300
If you add either one to the cart and ship to zip code 50322 you get a quote of $6.39 for ground shipping if you increase the quantity to (2) you get a quote of $12.77. If you add the other product to the cart (1 of each) the quote is $9.14 and (2 T603200 + 1 T603300) $9.45.

I am running Ubercart 1.0. All products are set up as "Customer Supplied Package" with correct weights and dimensions. The UPS module is set up to ship "All in one"

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www.PrintersCloset.com - Epson professional graphics printers and supplies for photographers, fine art galleries, sign printers and commercial printing companies.
permalink #1 Wed, 07/09/2008 - 12:53
Ryan

Posts: 4694
 Joined: 08/07/2007
AdministratorHead Code Monkey - I eat bugs.

+1 to the bug report. I saw this on the Livetest earlier but didn't think to check it out as a bug.

permalink #2 Wed, 07/09/2008 - 13:26
Lyle

Posts: 2086
 Joined: 08/07/2007
AdministratoreLiTe!

I imagine that the package quantity setting for those products is just 1. But I also imagine that you don't put just one in a box and ship them all separately. However, that's what Ubercart thinks you want to do. The idea is that when there's only one kind of product in the cart, the package information from that product can be used instead of faking it the way the "All in One" process does. A side effect of that is that the package quantity is still used.

So just set the package quantity for you products to a value that reflects what actually happens. How many ink cartridges can you put into a box before you need another?

permalink #3 Wed, 07/09/2008 - 14:18
wadehays
Posts: 31
 Joined: 02/10/2008

Thanks Lyle, changing the "Package quantity" to 5 fixed this issue.

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www.PrintersCloset.com - Epson professional graphics printers and supplies for photographers, fine art galleries, sign printers and commercial printing companies.