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PayPal not completing payment

Submitted by theloonypin on Wed, 07/23/2008 - 22:45
theloonypin
Posts: 16
 Joined: 06/09/2008

I've just had a customer tell me, "Last night I was trying to buy some [items] via Paypal and I couldn’t do it. This morning I tried again and it said this order has been paid for yet all the items are still in my cart. I haven’t received an order number via email."

I had her place the order using "other" as a payment method and sent her a paypal payment request as a quick fix, but I can't be having customers not able to place an order via paypal. When she tried to place the order using paypal, I didn't receive the order at all. No notifications, no order in the system, nothing.

Is this something to do with an update somewhere? I found this:
http://www.ubercart.org/issue/5653/paypal_orders_move_completed_pending_...

But it doesn't help me with this problem. I can't find anything else on the forums about it.

Any help, please?

Thank you very much,
amy
permalink #1 Thu, 07/24/2008 - 11:08
torgosPizza

Posts: 1376
 Joined: 08/14/2007
Bug FinderEarly adopter... addicted to alphas.Getting busy with the Ubercode.

That sounds like a different issue altogether. The issue that I posted still has the orders themselves completing, and the cart being emptied but the status becoming Pending again.

Do you have Workflo_ng enabled? And have you enabled the config that allows for the completion of orders? (After typing that, I do think it's kind of odd that orders can't be completed without Workflow_ng...)

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