I already created CRM for society. I used sugarCRM, vTiger, and CiviCRM... and now.. I use drupal

I especially work for little society that want to have their Ecommerce website, these socety don't care to have the uber mega ultra CRM software of the universe. They just want to send newsletter, quickly filter and see customer informations and get report of their sales.

These 3 elementary function are makable with drupal and some little module without use a gaz industry CRM (which considerably slow your website in general).

There are 3 modules that allow to have a simple, but powerfull CRM usage of your drupal website :

• Core profile module of drupal
  With this module, you will be able to stock every informations you want on a customer, you can ask him at register or create hidden field to store informations for you.
• Site user list module
  This module provide very powerfull filter and searching system through your registered user
• Simplenews module
  This module allow you to create newsletter, allow customer to register to your newsletter or send newsletter to a defined list of email address (not especially registered in your website).
• Ubercart
  It provide functionallities to make your own reports and a google analytics integration which allow you to know all you need about your customer

The list of module listed above allow you to create a very powerfull CRM system and they are pretty light (compared to a huge sugarCRM or civiCRM). In addition, they are simpler to use and configure than a complex CRM system.

The only things I didn't find module for that is the possibility to add people in your drupal user list without create an accound (and send email etc...)

The only things I cannot do at the moment with drupal is to insert user without creating a drupal accound (and send email with password etc...) which can be limited to add lead to your CRM system.

But I think it will need not a lot of work to create a module that don't send notification to user of a specified role for example, and you can create a lead role in drupal in which you stock all your leads.

zmove

Hi sorry for the long time no reply, I just forget this post

Pending orders : Ubercart do that natively
Sales By watever : I think you can have what you want of this kind, Ubercart allow you to create custom module report, it meens you know how to create a module, but I think if you make an ecommerce shop, you know PHP at least a little.

In addition, Google analytics can gives you lot, lot, lot informations on your sales.