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Must Select Shipping Option....ieeee

Submitted by Dale Vogel on Tue, 12/18/2007 - 13:00
Dale Vogel
Posts: 37
 Joined: 09/30/2007

Well it must be near Christmas. I made a list and checked it thrice. Just trying to beat Santa, and get my packages shipped before he hooks up Rudolph to the sley....alas I can't get my order out the door. On my shippign list I had:
Cart Settings: shipping quote enabled...check
Checkout Settings: Shipping Fields always shown...check
Checkout panes: Calculate Shipping is enabled...check
Ship Quote Settings: tried no shipping...check; tried flat rate only....check; tried UPS only...check; tried flat rate and UPS...check; ...no place to slect which one to use in the shopping cart.
WorkflowNG: tried no shipping...check; tried shipping quote from UPS only...check; tried flat rate only...check; tried both...check. All in sync with the shipping quote settings.

When I go to review the order and check out I get the error message: "You must select a shipping option before continuing." There is no where to select a shipping option. I tried taking all the shipping out of the cart, and still got the above error message.

Oh, gurus, of ubercart...pray tell...what checkbox am I missing?

Signed,

Frustrated Santa clone.

PS. It's a pain to constantly fill out the order form to check your settings. It be nice if we had a one click test button that would fill a default form setting in for you to test.
permalink #1 Tue, 12/18/2007 - 15:37
Lyle

Posts: 2273
 Joined: 08/07/2007
AdministratoreLiTe!

Can you tell if there's even an AJAX request going out when you're filling out the checkout form? What exactly happens when you click the "Calculate Shipping" button? If you have Firebug, an excellent plugin for Firefox, can you tell what's coming back from the requests?

permalink #2 Tue, 12/18/2007 - 19:00
Dale Vogel
Posts: 37
 Joined: 09/30/2007

Of course, operator error rigs its ugly head again.
The error message: "You must select a shipping option before continuing" which stops order processing dead, when you select "Review the order," can come from a couple of reasons.

1. I started with a test product and price, because I was going to do flat rate. You can't get a shipping quote without product weight and dimensions filled in, ...or you get the error message. You need weigth and dimensions to compose the XML message for the shippers computer.

2. If you hit calculate shipping and nothing comes back, there's a good chance you have not done your handshake with the shippers computer, in this case UPS. I found I needed to do one more step to get the correct access code on the shippers computer. If you don't get anything back from your XML message to the shipper's computer...you get the above error message.

To found the problem by turning on the XML message print out which displays the entire XML message when you hit the calculate shipping button....by the way, Lyle, where do I turn that off (and on)..so the customers don't see it?
Thanks for the hint.
Dale

permalink #3 Wed, 12/19/2007 - 10:13
Lyle

Posts: 2273
 Joined: 08/07/2007
AdministratoreLiTe!

It only shows up if you have the "configure quotes" permission, so your customers shouldn't ever see it. However, it does get annoying quickly, so the switch is in the Shipping quotes settings page, above the store's default address.