I sell downloadable products, and have had several people complain after having purchased a single product, they get multiple emails, and have multiple download links show up. The last person said they got 4 emails and 4 download links after their first and only purhcase. They they think that maybe they have been charged multiple times.
I only ever get 1 email from ubercart saying that an order has been completed, and then 1 mail from paypal saying that the order has gone through. Anyone have any ideas of why this might be happening?
I thought maybe it would be a workflow-ng thing, but it seems that there are only 3 rules, and they all seem logical:
Update order status on full payment A payment gets entered for an order uc_payment Modified edit reset clone
$0 Order Customer completes checkout workflow-ng Custom edit delete clone
Update order status upon checkout completion with full payment Customer completes checkout uc_payment Default edit clone
Any ideas what I can do to make sure that customers don't get multiple emails with multiple download links? I don't want to concern them that they might have been charged multiple times when they haven't.
Thanks in advance for any help!