Shipping quote pane description only shows n/a

16 replies [Last post]
Joined: 06/28/2009
Juice: 58

If I am logged in, I see the following text in the Calculate shipping cost block "Shipping quotes are generated automatically when you enter your address and may be updated manually with the button below." If however I am not logged in all that is displayed is N/A, anyone know why this is?

Thanks in advance
Dillon

Joined: 06/28/2009
Juice: 58

anyone else had this problem?

Joined: 06/28/2009
Juice: 58

I noticed on the shipping quote settings page in the quote settings block there is an N/A which is not listed with the rest of the bullet points. Its still a bullet point but indented further and has a bigger vertically space, Pasted below, hope it displays as it does on my screen. Could this have something to do with my problem?

* Quote errors are not submitted to watchdog.
* Debugging information is not displayed to administrators when quotes are generated.
* Customers cannot complete checkout without selecting a shipping quote.
* Shipping quote pane description:
* Default pickup address is:

, N/A

TR
TR's picture
Bug FinderFAQ ModeratorGetting busy with the Ubercode.
Joined: 11/05/2007
Juice: 3225

That N/A is where your store address is supposed to show. Click on the "quote settings" tab on that page and enter your store address.

<tr>.
Joined: 06/28/2009
Juice: 58

Ok thanks dfor that, so that are not related, i.e. in the admin shipping settings that N/A has been replaced by the address I added, but if you in the checkout it is still displaying a n/a in the area where it should be displaying the text for calculating shipping cost (default text that should display is "Shipping quotes are generated automatically when you enter your address and may be updated manually with the button below."). Any ideas?

I have included a screen dump of what it looks like.

Dill

AttachmentSize
printscreen.jpg 10.37 KB
Joined: 06/28/2009
Juice: 58

no one else had this problem or know how I could fix this?

TR
TR's picture
Bug FinderFAQ ModeratorGetting busy with the Ubercode.
Joined: 11/05/2007
Juice: 3225

So did you delete the quote pane description at admin/store/settings/quotes/edit ? That's what should be showing up there...

<tr>.
Joined: 06/28/2009
Juice: 58

no I didnt delete it. Like I said if I log into the admin account and go through the checkout its shows up correctly, however if I am not logged in it just displays n/a?? Any idea?

Joined: 07/09/2009
Juice: 9

I am getting the same error you are describing above. I tried deleting the message and entering it again...but it did work. I checked the user permissions and that does not seem to be the issue.

I have customers that have called because they think it is not working because the "N/A" displays, so a temp fix for me is to use the module string overrides to replace "n/a"

Thanks,

KH

KH

Joined: 06/28/2009
Juice: 58

how did you do that KH?

Joined: 06/28/2009
Juice: 58

ok found the module, glad there is a temp fix, but would still like to know why this problem happens if anyone else has managed to fix it.

Joined: 07/15/2009
Juice: 22

I was having the same issue. I ended up changing the input formats on the Shipping Quote Settings Page (admin/store/settings/quotes/edit) to be Filtered HTML instead of Full HTML (I was using a WYSIWYG editor as well). I also removed any HTML tags just in case there were issues with that. Then, I flushed the caches just to be sure, and it is now putting the Shipping quote pane description in the area instead of "n/a".

I'm not sure why it would change on login, except for some permissions with input filters. Maybe.

Note: I also changed the input format for the Shipping quote error message, since I am having issues with it showing up appropriately, but it seems to have no effect, so maybe that is a separate issue.

Joined: 06/28/2009
Juice: 58

abowers you rock....spot on that fixed it for me too. Thanks so much. I know this wasn't a big deal, but you know something like this is like an itch you cant scratch.....what a relief that's sorted now.

Thanks again.

Joined: 07/09/2009
Juice: 9

Dmweyer, my apologies for the late reply...and I am glad you got the string overrides, it comes in very handy.

Abowers your solution worked for me too! The shipping quotes text was set by default to PHP input! No wonder the text did not show up. So, I changed it to filtered HTML and now it is working like a charm.

Thanks,

KH

KH

Joined: 07/28/2009
Juice: 7

Same problem here, but even worse: the format for uc_quote_pane_description is plain HTML. But since our policy is that no forum user should enter HTML (we use Markdown filtering for this), the message still doesn't show up.
Other messages, f.i. uc_checkout_review_instructions don't have this problem, i.e. they show up even though they are also in HTML.

It turns out that the check_markup() call for uc_checkout_review_instructions includes the $check = FALSE parameter (which is logical: this message was entered by an admin, not by the current user/anonymous, so it can be in formats not allowed for this user), while the check_markup() call for uc_quote_pane_description has the default $check of TRUE. Probably this should be fixed?

Joined: 08/07/2007
Juice: 6673

Totally. Good catch there. Committed this patch to fix it.

AttachmentSize
u11758_quote_description_format.patch 901 bytes
Joined: 12/15/2008
Juice: 15

This fix just worked for me too, thanks.