Hello Uberfolks,
I've searched high and low for this issue on the site and not found one that matches. There are some similar ones, but none that really address this issue exactly. Thanks in advance for any help you can offer!
Using D5 and UC 1.7, some customers get to the checkout form and fill in their info, but when they click to review the order, the page refreshes. Note that this only happens sometimes, so we've assumed that it's user error and that something in their billing info doesn't match their card. (Assumed being the key word, because some customers insist that it's all matching correctly when we talk with them.)
What then happens is that they go back and check everything over. Those that did, indeed, mess up somewhere with the billing info change this and then resubmit their order. However, it doesn't work because it says that it's a duplicate order!
Strangely, all of the orders that have this trouble have an Order ID of 0, and the customer simply cannot check out whether the info in the form is right or not.
Here is some example logs from an order where this happens:
2009/09/05
10:51:55 PM - Authorization and capture
REJECTED: This transaction has been declined.
AVS response: U - Address information is unavailable
CVV match: M - Match
2009/09/05
10:52:15 PM - Authorization and capture
REJECTED: A duplicate transaction has been submitted.
AVS response: P - AVS not applicable for this transaction
CVV match: -
I have looked high and low for a way to create a unique order ID right away upon arriving at checkout, but not found it. I have also searched for a way to allow duplicate transactions in Ubercart, but this also seems to be hard coded, or perhaps is coming straight from Authorize because they are receiving an order ID of 0, which already exists in their system.
I realize there is not a coherent question here, this is an appeal for any advice that could lead me to figure this out. Is anyone else having a similar issue? Please recall that this doesn't happen all the time, which is why it is so difficult to track down whether it is user error or Authorize or perhaps a setting in Ubercart having to do with duplicate orders.
Many thanks!
