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jgubata's picture
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This posting is for three purposes 1) to confirm my understanding of shipping functionality, 2) to benefit others who are likely going through the same pain of trying to understand it all and 3) to help my effort to pull together an "intro to shipping" doc that I would like to contribute since I'm a much better writer than programmer Smiling

The topics below are fairly random, since I'm just covering stuff I'm not yet sure I understand. My focus has been on UPS, but I will be looking at USPS, too, so feel free to point out differences there. Please correct any misconceptions. Thanks!

1. Product dimensions: despite UPS not needing product dimensions for most cases, I'm hearing that there are a few cases where it does, hence the requirement that they be entered. However, for the most part they will not be used in quoting, so don't sweat it too much? (I'm unsure of the exact use cases where they are needed) Is this correct?

2. Product dimensions: this presumably refers to the dimensions of a single item or set (if it is sold as a "set of four", for example) as if it a customer were ordering a quantity of 1 (item or set). Correct?

3. Package quantity (single product): This refers to the maximum number of items (or sets) of this specific product that can fit in a single shipping box, correct? So, if a product is shipped 24 items or sets to a case, then this value would be set to 24. So if a customer orders 36, the quote will assume two boxes. If you want the quote to assume that any quantity of this item will ship in one box, set this to a higher number than anyone would ever conceivably order, correct?

4. Shipping Quote Settings: Quote methods: UPS: If the "all in one" package setting is selected, then if our customer orders 36 widgets with a Package Quantity of 24, and 8 other unrelated various products (whose package quantities are higher than the number she is ordering), the UPS quoting will assume 3 boxes? One containing 24 widgets, one containing 12 widgets, and one containing all the other products?

5. UPS assumptions on packaging: if our customer orders 8 different products, each in a quantity below the entered Package Quantity, and the "all in one" setting is selected, then the quoting system will calculate shipping based on the combined weight of all the products, the zip from which the products are shipped (assuming they're all the same) and the zip of the destination, and NOT take into consideration package size. (and if you tend to sell multiples, it may be wise to add padding to the quotes, since in all likelihood, there will in fact be multiple packages)

6. UPS assumptions on packaging: If, in the above example, 4 products are shipping from one location, and 4 from another, will the quoting system assume two packages and do the above calculation based on the two separate shipping sources?

Ok, I could go on, but that's enough for now. I will continue to keep an eye out for tidbits in these forums and elsewhere and add them to my expanding intro doc. So last question: where would I place/submit this doc?

Thanks a mil,

Joyce

Lyle's picture
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Re: Clarifications on Shipping

1. UPS requires dimensions when the package type is "Customer supplied" packaging. This happens to be the most common case, so dimensions are required.

2. Correct.

3. Correct.

4. Incorrect. If "all in one" is selected, and there is more than one type of product on the order, then package quantity does not come into play. If only one type of product is ordered, then the package information makes sense for that product and the package quantity is used to determine how many boxes there really should be.

5. Correct, though as was said in (4), the package quantity doesn't matter in this case.

6. Correct. Each shipping origin address causes the module to request quotes for a separate shipment. Each shipment behaves as you expect when there is only one origin address, including the settings for package quantity or the "all in one" setting. The quoted rate is the sum of all of the returned rates for each shipment.

Bonus question: Add a page to the User's guide. Everybody should have permission to edit those pages, I think. All of this information does apply to the USPS module as well, so it can be a generic page for third-party shipping quotes.

numindast's picture
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Re: Re: Clarifications on Shipping

Many thanks to Joyce and Lyle for posting this information.

I too was very confused when I discovered my site wanted to charge nearly $200 for priority mail ... on a box with 15 one-ounce custom made coins! HUH? That was due to my lack of understanding the "package quantity" in the product settings. It took viewing the XML rate quote request to realize my site was set up to ship one coin per box. D'oh.

Thanks!

David

tharrison's picture
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Thank you Joyce!!!
jgubata wrote:

This posting is ... to benefit others who are likely going through the same pain of trying to understand it all

Joyce --

Thank you very much for this great document. We were very confused by the shipping options and now understand.

For anyone else, I am a noob here and would be happy to add Joyce's explanation with corrections as noted in the following post to the user manual -- what's the process for doing that?

And, I also have a suggested update for the wording of the help message which I could submit. What's the process for that.

Pointers to existing doc muchly appreciated.

Thanks

Tom

jasonabc's picture
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Re: Thank you Joyce!!!

What is not clear from the above is how package dimensions come into play for multiple products? We use our own packaging so have been entering the dimensions of the packaged product. If a customer purchase three separate products - how are the dimensions worked out? Are they tripled? Averaged? Used at all?? Any help here would be greatly appreciated.

thanks

Jason