Home » Forums » Ubercart » Support
5 replies [Last post]
Wed, 10/24/2007 - 23:11
april
april's picture
Offline
Joined: 10/24/2007
Juice: 3
Was this information Helpful?

Hi out there-
2 questions:

How do I process a credit card refund through authorize.net? My customer incorrectly got charged for shipping.

Is there a way to set up shipping quotes differently for retail vs. wholesale customers. I want to give retail customers free shipping on orders over $100, but want my wholesale customers to pay for shipping.

Thanks!
April Femrite
Owner/Designer
Naturally Bamboo
www.naturallybambooclothing.com

Top
Thu, 10/25/2007 - 07:54
#1 View page
oslinux
oslinux's picture
Offline
Joined: 09/06/2007
Juice: 461
Re: Credit card refunds and customized shipping quotes

or give away coupons instead? the coupon module here is very flexible and with some adjusting even more like what roles can use it like guests or users ..

Top
Thu, 10/25/2007 - 08:39
#2 View page
Ryan
Ryan's picture
Offline
Joined: 08/07/2007
Juice: 15438
Re: Credit card refunds and customized shipping quotes

Hey April, the auth.net module shipping w/ UC is a very basic module. It only allows for processing a transaction as either an authorization or a sale. It doesn't support refunds or even capturing authorized funds to my knowledge. This is mostly because it was converted from another e-commerce system and no one who is using it has been able to contribute back to it or hire someone to work on it.

Top
Thu, 10/25/2007 - 08:52
#3 View page
Andy
Andy's picture
Offline
Administrator
Joined: 08/07/2007
Juice: 1076
Refund using Authorize.net

April,
As Ryan says, the authorize.net module can only charge the card. If you need to do a refund, you should be able to log on to authorize.net and do one manually.
Peace,
Andy

Top
Thu, 10/25/2007 - 09:45
#4 View page
oslinux
oslinux's picture
Offline
Joined: 09/06/2007
Juice: 461
Re: Refund using Authorize.net

give them a coupon, so the business stays with you Cool

Top
Thu, 10/25/2007 - 15:44
#5 View page
druru
druru's picture
Offline
Brain Stormer
Joined: 08/08/2007
Juice: 228
Re: Re: Refund using Authorize.net

fwiw, there's nothing that bothers me more than when a business tries to steer me towards a coupon when i simply want my money back. i guess both options are valid but customer should always be able to get their money back / refund (assuming they've returned the item on time, and it's in good condition, etc)

Top