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imstillatwork's picture
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So I've been trying to optimize my site last few days and I realized something that really needs attention.

The checkout review page is too vague as to whether or not the order is finished or not. Sure the small text says "Your order is almost complete. " but there is not an immediate call to action or notification that states that the order is NOT complete.

This is especially true regarding paypal payments. During a paypal payment, the user is redirected to the review page, but the payment is not yet made. It is not immediately and unquestionably clear that the paypal user needs to do anything at the checkout review page. It looks like a "Thank You for Your Order" page rather than a "One more step, your almost done" page.

If anyone has any suggestions to remedy this problem I'd love to hear it, but this page needs to change asap.

I suggest having a ubercart setting that allows editing the text at the top of the page, and adding a second set of buttons at the top of the page also. But I'm not sure if that would be enough.

hawkdrupal's picture
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Lots of fuzzy terminology

I agree -- have the same problem, cusstomers aren't clearly guided from buying step to closing step.

Some steps are missing -- there's no obvious way to adjust what is being bought (quanity, etc) other than the user trying the browser back button. (Necessary due to a bug that can the UC increase the quantity ordered in certain sequence of steps.) Yet many users want to change their quantity or even the selected product, yet that "go back" link isn't provided.

But going forward, there's just fuzzy words like "review".

In comparison, really solid EC systems state the steps to buy, tell the user what step they are on, and make absolutely clear what else can be done and must be done -- Amazon, for instance.

torgosPizza's picture
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Hello, I think the original

Hello,

I think the original poster was talking about instructions on the Review page, which are configurable at admin/store/settings/checkout/edit/messages.

Regarding a "checkout progress" indicator, there is some discussion on how this can be accomplished: http://www.ubercart.org/forum/support/7197/6x_dev_order_progress_bar

+1 for a more obvious way to adjust what's in your cart. Right now it's kind of a "here's what you're ordering" type of block. So perhaps some adjustment to that area would be a good thing to look at.

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imstillatwork's picture
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Re: Hello, I think the original

Man, I ALWAYS overlook a settings page somewhere!

torgosPizza's picture
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Re: Re: Hello, I think the original

You are not alone Smiling

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imstillatwork's picture
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Re: Re: Re: Hello, I think the original

So, I'm not settled on the text aspect, however, will you please take a look and let me know what you think about my checkout steps block?

http://www.northwestcandlesupply.com/

add something to cart, enter (fake) address, pay by check, lemme know your just testing in the comments and checkout. I'd like some feedback on this.

Thanks!