We have a long running D6/UC1 store and I just realized that if a user does not properly select a shipping type or a valid CC # then all of their previously entered information is cleared (accept for the cc #).
I have verified this in both FF3.5 and IE8.
Example:
- Go to checkout.
- Enter email address, shipping and billing information.
- Do not select a shipping type or enter an invalid CC #
- Click review order
You are warned about this mistake and now your email address, delivery and shipping information are all empty.
I happened upon this because we discovered a large amount of cart abandonment occurring. Can anyone verify if this happens in their UC 5 store?
ALSO: every time a user tries to checkout and it fails (for example, they did not select a shipping type) then a new order is inserted in the order table. So if the next order is #1000 and I have three warnings and have to reenter information during checkout then my order # will be #1002. Is this normal behavior?
