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Fri, 02/18/2011 - 10:31
 Hey guys, I searched online and found some references. I tried a a couple of suggestions (creating a duplicate Duplicate Action etc) but nothing is working. Drupal emails in general are working (new user notification etc). Where do I start to investigate this one?
Re: Problem with notification emails
Update: I upgraded the core to Drupal 6.18, but the problem still exists.
Hey guys,
Please help! I
Hey guys, 
Re: Problem with notification emails
Is it the Admin notifications or the Customer notifications that aren't going out? They're two different Conditional Actions. If one is working but not the other, you can play 'spot the difference'. If neither are working, it's a little trickier to spot. 1. Try resetting the Conditional Action (make a note of the settings first). If it works, then your CA changes broke it. 2. Check the Drupal Log. If you see a message such as "Error sending e-mail (from "My Site Admin" to buyer@clientsite.com)", then it's an FCK (or other editor) issue. Add admin/store/ca/uc_checkout_customer_notification/edit/actions.edit-actions-0-settings-addresses to the appropriate FCKEditor profile (mine is at /admin/settings/fckeditor/edit/Advanced). The wysiwyg editor is adding the to the email address, causing the send to fail. 3. You say that all other emails are working, so it's unlikely to be an issue with php mail(). Check the 'From' email address; depending on your mail server setup, it needs to be a valid email address. Try dropping in a test email address that you *know* is good - such as your own. Try those, and come back with some results. Regards, Pete.
Re: Re: Problem with notification emails
Thanks! I'll give these a shot... please stay tuned for the results. Thanks.
Re: Re: Problem with notification emails
Ok, so here are some answers and results: -The Admin notifications are the ones that aren't going out. -I've tried duplicating the CA, and the duplicated one doesn't work either. -I don't see any error messages relating to emails in the error logs. -I checked the "From" address in the CA, and it contained (not the real address): "Display Name" . I tried removing the display name and just putting "emailaddress@yahoo.com" but this did not make any difference. Where do we go from here?
Re: Problem with notification emails
We need to know, then, firstly if the Condition Action is working (you DID press the 'reset' option on that Conditional Action, didn't you? To check a conditional action is being fired, go to /admin/store/ca/uc_checkout_admin_notification/edit/actions, and add an action 'Add a comment to the order'. Make this an Admin comment, and put something like 'Order Admin Email Sent out'. Process a test order, and then check that order at /admin/store/orders/view. View the order, and see if your admin comment is listed with the other admin comments. If it is, great - we can look elsewhere. If it isn't, then the Conditional Action hasn't been fired; again I'd check that you'd pressed the 'reset' button, which reverts that action back to its initial settings. SSH into your web server, and check your mail log (depends on which version of Linux, but start at /etc/maillog). Look for any error messages; if there are any, you'll need to play with your mail settings at the server level (exactly what to do would depend on the error message). Also (and this has caught me out just recently), check the admin persons email package, (Outlook, for example), in case there are any mail handling rules which accept these admin emails but then either delete them or mark them as read and hide them. HTH Pete.
Re: Re: Problem with notification emails
If you haven't already seen it, have a look at post http://www.ubercart.org/forum/support/20995/ubercart_not_sending_order_c... also - the poster there found that it was their host - GoDaddy in that case - who had implemented some new security measures. Might be worth checking your host out for something similar? Pete.
Re: Re: Problem with notification emails
Ok, now this is getting weird. Now I'm receiving emails from the cart, but I'm receiving duplicate emails for some orders, and no emails for other orders! Does this make any sense? 
No admin notifications for me either
Something happened after Feb 11, 2011. That was the last admin notification email i got that a sales was completed. The only module i updated after that date was the WSISWYG module on Feb 23.
Ubercart not sending order emails
Providing your conditional actions are set correctly, in the actions tab make sure you have either the input format below the ca recipients field set to plain text or exclude the form element in the wysiwyg editor i.e. CKEditor: the ID for excluding or including this element is admin/store/ca/5/edit/actions.edit-actions-0-settings-addresses. Hope this helps
This helped me (a lot!)
Thanks for this suggestion -I'm always checking that ckeditor won't mess with important fields but this time I totally passed over it. OT: -it's still night in the morning, without sleep and with a presentation in a couple of hours on this site /// this totally saved me on the edge - huge thanks!!
Order notification on Ubercart shop ? Problem.
Hi, Same problem with my shop, i suddenly don't get order notification anymore, do you have any idea ? I am on D6 Latest Ubercart and Drupal site is still sending usual Email notifications. But I also get this error from uc_paypal : IPN failed with HTTP error Connection timed out, code -110. I receive Paypal notification but no Ubercart notification. Thanks for help.
ipn_failed_with_http_error_paypal
Here's an older post that may help? http://www.ubercart.org/forum/support/5136/ipn_failed_with_http_error_pa... |
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