I updated to beta and now cc processing in my PayPal Sandbox does not appear to work. Any ideas for troubleshooting would be appreciated.
Worked fine with Alpha 8
Fri, 01/11/2008 - 03:39
Re: Upgraded to beta and PayPal Payments Pro does not work
Just want to verify, I'm getting the same results...
Payment failed.
Error: Internal Service Error
Address: An unknown error occurred.
CVV2: Not checked
fyi, nothing was changed in the code. It may just be the sandbox is screwed up. I'll check it again later.
Re: Re: Upgraded to beta and PayPal Payments Pro does not work
Thanks. Let me know. I set up two side by side environments (alpha8 and beta1) and beta1 fails everytime. Alpha8 works some of the time but i noticed another issue where it appears to fail in the UI giving the user the error message that the payment could not be processed but it actually does go through in the admin system and sends a receipt email. Hopefully this is fixed in the beta1 but I can't tell because it causes users to resubmit the payment and then they get duplicate charges.
Is there some log that lets you see what errors are coming through? I can't figure out how to see it and get the information like you posted above unless an error is actually created.
Re: Re: Re: Upgraded to beta and PayPal Payments Pro does not wo
Got the error message by attempting to process the order through the admin order view forms.
Thanks.
Let me know if you
Thanks.
Let me know if you find anything. Unfortunately I am not a developer so I can't troubleshoot the code but I am glad to help test.
Re: Thanks.
Let me know if you
Just ran some more tests on the Alpha8 version and keep getting a situation that I get the error message: "
We were unable to process your credit card payment. Please verify your card details and try again. If the problem persists, contact us to complete your order."
But I then get the order receipt email and the payment shows completed in the orders section.
I had not had this problem before at all. I wonder if something is wrong with the PayPal sandbox and that is preventing it to work on the Beta1.
Here is the message that i have on the order:
01/11/2008
1:15:27 PM 1 Payment failed.
Error: Internal Service Error
Address: An unknown error occurred.
CVV2: Not checked
01/11/2008
1:16:14 PM - PayPal IPN reported a payment of 153.00 USD.
Re: Re: Thanks.
Let me know if you
Same thing happens to me. I really believe it's some sort of deficiency or timeout on the PayPal sandbox site. The thing is slow as molasses, and it wouldn't surprise me if they time out on the response after registering the payment, sending back the internal service error. It's the nature of the beast... I wouldn't sweat it too much. Let me know if it doesn't work in production. 
Re: Upgraded to beta and PayPal Payments Pro does not work
I'm also having a problem processing credit card throug paypal pro in beta, alpha 8 works fine for me.
getting the following error
Payment failed.
Error: ShipToStreet : Invalid Parameter
Address: An unknown error occurred.
CVV2: Not checked
Live mode or sandbox?
And I
Live mode or sandbox?
And I did add in shipping address about a month ago... that's a valid param in the docs, though. Is that a shippable order or not?
Re: Re: Upgraded to beta and PayPal Payments Pro does not work
I'm don't know if my problems are related to the original post or not.
But my store doesn't ship any products. So shipping should be off.
In the new PayPal beta code, contains the following lines 359-365, a bunch of SHIPTO =
'SHIPTONAME' => substr($order->delivery_first_name .' '. $order->delivery_last_name, 0, 25),
'SHIPTOSTREET' => substr($order->delivery_street1, 0, 100),
'SHIPTOSTREET2' => substr($order->delivery_street2, 0, 100),
'SHIPTOCITY' => substr($order->delivery_city, 0, 40),
'SHIPTOSTATE' => uc_get_zone_code($order->delivery_zone),
'SHIPTOZIP' => $order->delivery_postal_code,
'SHIPTOCOUNTRYCODE' => $delivery_country[0]['country_iso_code_2'],
If I comment this out beta1 works fine.
Obviously sending the shipping info without first checking if the shipment is shippable is not correct.
In ubercart how do you check if order is shippable or not?
Re: Re: Re: Upgraded to beta and PayPal Payments Pro does not wo
live mode
Re: Re: Re: Re: Upgraded to beta and PayPal Payments Pro does no
You are right they are valid parameters, but if you are passing in null or empty values in SHIPTOxxx, seems PayPal throws an error.
Re: Re: Re: Re: Upgraded to beta and PayPal Payments Pro does no
My products are also not shippable. I tried commenting out the lines but it still does not work for me in Sandbox Mode.
Re: Re: Re: Re: Re: Upgraded to beta and PayPal Payments Pro doe
On Beta1 I am able to create an order manually in the admin system and process the credit card to the PayPal SandBox but I am still not able to go through a normal cart checkout process. Did anything major change in the checkout process that would cause a problem?
Re: Re: Re: Re: Re: Re: Upgraded to beta and PayPal Payments Pro
Like I said, the sandbox has a history of crapping out on direct payment requests, particularly during checkout. That's why I had to stop using that as the default CC gateway on the Livetest.
As to the shipping option, I just assumed if it was blank it would ignore it. Silly of PayPal to say the field itself is invalid and not the contents. I'll update the code when I hit the office on Monday.
Re: Re: Re: Re: Re: Re: Re: Upgraded to beta and PayPal Payments
Thanks Ryan. I will point it to live Monday and test with that.
Payments Failing without shipping address
OK, i switched over to the live server and I am able to process payments only when there is a shipping address. However none of our products are shippable so I had been hiding the delivery pane. Any suggestions would be appreciated. One post mentioned commenting out the shipping fields in the Paypal module but i thought a I better check before I do that.
In addition, I got the following message when I submitted a payment through the admin system.
* warning: Invalid argument supplied for foreach() in /mnt/gs01/herd03/33619/domains/[url replaced]/html/sites/all/modules/ubercart/payment/uc_paypal/uc_paypal.module on line 1321.
Re: Payments Failing without shipping address
Credit Card Processing only works for me with shippable products (PayPal Web Payments Pro). When there is no Delivery Address, it is not processed. Using Beta 3. This is all in "live" mode, no sandbox account.
Re: Re: Payments Failing without shipping address
The temporary solution I offer about 4 posts up still works if you have no shippable products in your store.
There basically just needs to be a check if the order is shippable or not, and not set those fields if it is not shippable. PayPal not happy with NULL values in those fields.
Re: Re: Re: Payments Failing without shipping address
I think this will work as permenant solution, though I didn't test it. Maybe someone can test for me, I kicking off for the night.
Basically replace the entire assignment of $nvp_request at about line 340 in paypal.module with the following code:
$nvp_request = array(
'METHOD' => 'DoDirectPayment',
'PAYMENTACTION' => variable_get('uc_paypal_wpp_payment_action', 'Sale'),
'IPADDRESS' => $_SERVER['REMOTE_ADDR'],
'AMT' => uc_currency_format($amount, FALSE, FALSE, '.'),
'CREDITCARDTYPE' => $cc_type,
'ACCT'=> $order->payment_details['cc_number'],
'EXPDATE' => $expdate,
'CVV2' => $order->payment_details['cc_cvv'],
'FIRSTNAME' => substr($order->billing_first_name, 0, 25),
'LASTNAME' => substr($order->billing_last_name, 0, 25),
'STREET' => substr($order->billing_street1, 0, 100),
'STREET2' => substr($order->billing_street2, 0, 100),
'CITY' => substr($order->billing_city, 0, 40),
'STATE' => uc_get_zone_code($order->billing_zone),
'ZIP' => $order->billing_postal_code,
'COUNTRYCODE' => $billing_country[0]['country_iso_code_2'],
'CURRENCYCODE' => variable_get('uc_paypal_wpp_currency', 'USD'),
'DESC' => substr($desc, 0, 127),
'INVNUM' => $order_id .'-'. time(),
'BUTTONSOURCE' => 'Ubercart_ShoppingCart_DP_US',
'NOTIFYURL' => url('uc_paypal/ipn/'. $order->order_id, NULL, NULL, TRUE),
'EMAIL' => substr($order->primary_email, 0, 127),
'PHONENUM' => substr($order->billing_phone, 0, 20),
);
if (uc_cart_is_shippable()) {
$nvp_request['SHIPTONAME'] = substr($order->delivery_first_name .' '. $order->delivery_last_name, 0, 25);
$nvp_request['SHIPTOSTREET'] = substr($order->delivery_street1, 0, 100);
$nvp_request['SHIPTOSTREET2'] = substr($order->delivery_street2, 0, 100);
$nvp_request['SHIPTOCITY'] = substr($order->delivery_city, 0, 40);
$nvp_request['SHIPTOSTATE'] = uc_get_zone_code($order->delivery_zone);
$nvp_request['SHIPTOZIP'] = $order->delivery_postal_code;
$nvp_request['SHIPTOCOUNTRYCODE'] = $delivery_country[0]['country_iso_code_2'];
}
Still Failing
I tried commenting out the shipto lines in the paypal.module but I am still unable to put an order through with out shipping info. Any additional thoughts or tips would be appreciated.
Payment failed.
Error:
Payment failed.
Error: Security header is not valid
Address: An unknown error occurred.
CVV2: Not checked
Payment failed.
Error:
Payment failed.
Error: ShipToStreet : Invalid Parameter
Address: An unknown error occurred.
CVV2: Not checked
Re: Payment failed.
Error:
Should be fixed in Bazaar, would love some confirmation.
Ryan,
After updating from
Ryan,
After updating from Bazaar, the payment now goes through on non-shipping items. Everything seems like its working properly. Thanks for the quick fix.
Re: Re: Ryan,
I just gave it a try and with the new update and still get the following error:
Payment failed.
Error: ShipToStreet : Invalid Parameter
Address: An unknown error occurred.
CVV2: Not checked
Re: Re: Re: Ryan,
Check your products... if there are shippable products on the order and you don't supply a shipping address, you're going to have that problem. I suppose the code may be modifiable to check the actual shipping address values, too, if the problem is that you're creating these orders manually and your payments are failing.
Re: Re: Re: Re: Ryan,
Maybe check to see if shipping address is null, then set shipping address = billing address.
Since it is "illegal" to send null value to PayPal it makes sense to check if not null.
I have no shippable products
I am not a very good programmer but I would like to tweak the code so that it will permanently make the ship address the billing address. As far as I can see this is all that I need to change but it still didnt work for me. If this is not what I should change or if I should do it a different way I would appreciate some pointers.
$nvp_request = array(
'METHOD' => 'SetExpressCheckout',
'RETURNURL' => url('cart/echeckout/selected', NULL, NULL, TRUE),
'CANCELURL' => url('uc_paypal/wps/cancel', NULL, NULL, TRUE),
'AMT' => uc_currency_format($order->order_total, FALSE, FALSE, '.'),
'CURRENCYCODE' => variable_get('uc_paypal_wpp_currency', 'USD'),
'PAYMENTACTION' => variable_get('uc_paypal_wpp_payment_action', 'Sale'),
'DESC' => substr($desc, 0, 127),
'INVNUM' => $order->order_id .'-'. time(),
'REQCONFIRMSHIPPING' => variable_get('uc_paypal_ec_rqconfirmed_addr', 0),
'ADDROVERRIDE' => 1,
'BUTTONSOURCE' => 'Ubercart_ShoppingCart_EC_US',
'NOTIFYURL' => url('uc_paypal/ipn/'. $order->order_id, NULL, NULL, TRUE),
'SHIPTONAME' => substr($order->billing_first_name, 0, 25) .' '. substr($order->billing_last_name, 0, 25),
'SHIPTOSTREET' => substr($order->billing_street1, 0, 100),
'SHIPTOSTREET2' => substr($order->billing_street2, 0, 100),
'SHIPTOCITY' => substr($order->billing_city, 0, 40),
'SHIPTOSTATE' => uc_get_zone_code($order->billing_zone),
'SHIPTOCOUNTRYCODE' => $billing_country[0]['country_iso_code_2'],
'SHIPTOZIP' => $order->billing_postal_code,
'PHONENUM' => substr($order->delivery_phone, 0, 20),
);
Re: I have no shippable products
If you are using paypal, and the payment goes through paypal express or std then the billing address comes from paypal. Along with an optional shipping address.
In other words, PayPal asks the customer what the billing address is, and then sends it to your store. You can't just delete it or overwrite it.
Re: Re: I have no shippable products
I am using credit cards with the paypal website payment pro gateway. I tried enabling all the shipping information and still got the following error:
Payment failed.
Error: Security header is not valid
Address: An unknown error occurred.
CVV2: Not checked
Re: Re: Re: I have no shippable products
I think that means your api username, password, or certifcate are not entered correctly.
Did you confirm that you set the option for live/sandbox to the relevant setting?
agilpwc wrote:I think that
I think that means your api username, password, or certifcate are not entered correctly.
Did you confirm that you set the option for live/sandbox to the relevant setting?
Just out of curiosity do you need to have the API Username, Password, and Signature in the paypal setup if you are running Live or just for Sandbox?
Can't get to bazaar - same problem
Hi,
I have the exact problem in that I have the proper Paypal info specified and downloadable products only. (I am currently successfully using the paypal setup for another site using Zen-cart - so I know that is working).
I get an "Internet Explorer cannot display the webpage" error when I press the submit payment button. (I don't know how to tell what the error is in more detail (I have Show Friendly error messages turned off.)
I can't seem to get to Bazaar - also get the "Can't find page error". Can you please post the fix here or email it to me? I'd like to give it a whirl. Otherwise, I am at my wit's end.
Drupal 5.2
Ubercart Beta6
PHP 5.1.4
Thanks
Julie