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MisterTC's picture
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Hi there.

In playing around with the Ubercart Demo (http://demo.ubercart.org/) I can't seem to get the product image to show up. The image doesn't show up anywhere. Not on the listings page, or the details page.

One thing to note is that the image title text is where the image should be. The text is clickable to the actual image.

Here's my Steps to Repeat:
1. Log in and head to http://demo.ubercart.org/node/add/product
2. Fill out the required fields: Name, SKU, Sell Price.
3. I picked the first catalog entry, "Coding Tools"
4. In the image area, hit browse, select a JPG and then click the upload button. The preview of the logo shows up with the correct path. e.g., http://demo.ubercart.org/files/livetest/image.gif
5. Save it and view the product -- no image.

Any ideas?
I went to the Ubercart demo because my installation of Ubercart is having the same issue. I thought that if I could get it to work on the demo, I could get it to work on my install Eye-wink

Any guidance is much appreciated!
TC~

Ryan's picture
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Re: Images not showing up

I implemented the fix here: http://www.ubercart.org/faq/1897

Does that solve the issue on the demo/your site?

MisterTC's picture
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No luck

Hi.
I have done as the faq says, with no luck.

Further info:
- I can see the thumbnail version of the file, after I try to upload, and the thumbnail says that it is found at http://www.mysite.com/files/filename.jpg even though it's really not. It looks like it never uploads it...even though the chmod permissions are 777.
- I never see the Title or Description(?) text fields.
- When I save the product, and go back in and edit it, the image is gone.
- I can add the file, as an attachment and it uploads to /files/filename.jpg just fine.

Is this image saved to a temp directory or something (until you save the product)? It might be that I am using a multi-server environment that is causing the hangup?

Please let me know what you think!
Thanks!

Shawn Conn's picture
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Re: No luck

Yeah, I can confirm that imagecache is not working on new products on demo.ubercart.org. I tried upgrading all the modules (even ubercart which was using a dev version from livetest) and its still a no go. It looks like imagecache isn't placing the images into its folder from what I can tell.

-Shawn Conn: If the Name Don't Rhyme It Ain't Mine

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MisterTC wrote:Hi there.
MisterTC wrote:

Hi there.

In playing around with the Ubercart Demo (http://demo.ubercart.org/) I can't seem to get the product image to show up. The image doesn't show up anywhere. Not on the listings page, or the details page.

One thing to note is that the image title text is where the image should be. The text is clickable to the actual image.

I've got the same problem with my localhost installation, except that it's the image Alt text specifically that shows in place of the image. Clicking it goes through to the actual image. Here is a screenshot http://img403.imageshack.us/img403/9256/uberimagebugmo9.jpg might be helpful answering questions i'm too lazy to write down now Sticking out tongue

Edit: Nvm, I need to have mod_rewrite to get imagecache working which was the source of the problem.

MisterTC's picture
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Re: MisterTC wrote:Hi there.

I've got the same problem with my localhost installation, except that it's the image Alt text specifically that shows in place of the image.

Edit: Nvm, I need to have mod_rewrite to get imagecache working which was the source of the problem.[/quote]

That's the same issue on demo.ubercart.org. the ALT text shows instead of the image. The text links to a thickbox view of the image though.

suoko's picture
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same problem here.

same problem here.
Working in localhost with ubuntu gutsy.
Images are correctly uploaded to files/ directory and shown in the edit tab of the products.
However no thumbnail is created.

Version of installed modules:
drupal 5.6
Image 5.x-1.x-dev
Imagecache 5.x-1.x-dev
uBrowser 5.x-1.2
Token 5.x-1.x-dev
Thickbox 5.x-1.x-dev
UberCart 5.x-1.0-beta1
Workflow-ng 5.x-1.x-dev

EDIT: forgot to say that I have the ubercart_images/ directory (I didn't need to create it)

suoko's picture
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Image problem with beta2 too

Today I tried with beta2 and I still have problems.

here is the package which includes drupal-5.6, ubercart-beta2 and all other necessary stable modules such as thickbox, CCK, imagecache, etc...

http://www.box.net/shared/nicsrf3go4

suoko's picture
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imagecache directory missing

According to product page source, thumbnail image should be in files/imagecache/product/files/ directory:

<div class="product_image"><a href="http://localhost/ubercart/files/image.jpg" title="" class="thickbox" rel="field_image_cache_0"><img src="http://localhost/ubercart/files/imagecache/product/files/image.jpg" alt="" title=""  /></a><br /></div><div class="display_price">$12.00</div><div class="model">p_description</div><p>p_name</p>

however I do not have that directory at all.
Even creating it manually and adding a new product with an image, the problem still occurs.

Ryan's picture
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Re: imagecache directory missing

What's the permission setting on your files directory? If imagecache can't even create its own directory, I'd suspect permissions.

Lyle's picture
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Re: imagecache directory missing

Check that you have Clean URLs enabled, and that both the destination folder and the temp folder have read, write, and execute permission for your webserver.

Is there an image at files/image.jpg? Imagecache would copy it from there, modify it, and then save it in imagecache/product/files/image.jpg. If it can't find a file there, then nothing happens.

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Re: Re: imagecache directory missing

ok, this things gives me a headache...

what I have so far
- beta 2
- latest imagecache

problems as described: picture gots uploaded to /files but imagecached doesn't take it any further

what I did so far
- deinstalled imagecache
- removed the /files/imagecache directory with all subdirs in it
- reinstalled and enabled imagecache
- let übercart create the imagecache rulesets

-> nothing happend, imagecache did even not create the /files/imagecache dir.

I have tripple checked the file system now, I have 777 rights at the entire localhost installation. Any guesses welcome... Oh this is now since I updated from alpha7 to alpha8. nothing else changed.

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Ryan wrote:What's the
Ryan wrote:

What's the permission setting on your files directory? If imagecache can't even create its own directory, I'd suspect permissions.

permissions are 777

Lyle wrote:

Check that you have Clean URLs enabled, and that both the destination folder and the temp folder have read, write, and execute permission for your webserver.

Is there an image at files/image.jpg? Imagecache would copy it from there, modify it, and then save it in imagecache/product/files/image.jpg. If it can't find a file there, then nothing happens.

- I have clean URLs enabled (I already thought that could be a problem since imagecache usually needs them)
- files/image.jpg is there. As a matter of fact I can see the image preview in the product edit pages.

UPDATE:
just tried with your site too (http://demo.ubercart.org/product/test-product) and noticed you've got that problem too

suoko's picture
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Re: Ryan wrote:What's the

temporary solution:
copy all images located in /files (only those relative to products) to /files/imagecache/product/files/ and resize them to 100x100 px

for those who use ubuntu I suggest:
sudo apt-get install nautilus-image-converter
and then right click on all images to resize -> resize images -> size 96x96 + resize in place

Shawn Conn's picture
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Re: Re: Ryan wrote:What's the

Ok, after testing a number of different installs with different versions of ImageCache & ImageField, I believe some people might be having problems if they have different versions that aren't the dev releases (imagecache-5.x-1.x-dev.tar.gz & imagefield-5.x-1.x-dev.tar.gz). I'm not familiar with the internals of these modules but trying to use imagecache-5.x-1.3 & imagefield-5.x-(2.x-dev/rc1/rc2 & 1.2-rc1,1.1) have resulted in various errors with attempting to create products with attached images right out of the box.

I don't think this is necessarily the case with demo.ubercart.org. It looks like there might be something messed up with files dir structure that's causing things to break there. I'm going to try to get this issue fixed, it might just be best to rebuild site since it was based on an old copy of livetest.

-Shawn Conn: If the Name Don't Rhyme It Ain't Mine

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image and imagecache on IIS

Hello,

I have similiar problems,
I am using drupal 6.x on IIS.

1. I cant upload image via ubcart defaukt image ypload field. I changed the file upload type from Image to file so is working now.
2. I does not create thumnail/imagechache , there is no image in the view cart page.

(I have not enable clean URL because I don't know how to do it on IIS)

Is there anyway to solve this problem?

thx

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Images not showing

Shawn, you're a genius. I've been trying to fix this problem for the last 2 weeks and you've finally found a solution that works! Cheers! Jez Smiling

PhenX's picture
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Re: Images not showing

I had the same problem, it was a bad configuration for the temp folder

greenSkin's picture
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Re: Images not showing up

Check your Status Report in Logs to see that the GD library is installed. If you are able to upload but the image is not actually saved in the end it could be GD library is missing or not installed correctly. The GD library is used to resize images and if you have a limit on the image size and GD can't resize it, the image won't be saved.

kcoworks's picture
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Re: Re: Images not showing up

I have a similar problem since yesterday. I first tried adding the directory ubercart_images, it worked again, hooray! Today, I installed localizer, and I'm back to square 1. I think localize kind of messed up things...

giggler's picture
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Re: Re: Re: Images not showing up

Same here. Also when I try to edit. It says "no file selected" for the image section. Then uploading another image will result in showing of two images in the edit page, but still no image when previewed.

drupal 5.7
Ubercart 5.x-1.0-beta4
Image Field 5.x-2.0-rc2
Imagecache 5.x-1.3

UPDATE: installed the dev versions of image field and imagecache. Got it to work after going to site config > image cache > adding the following preset namespace:

product_list
product
thumbnail
category
cart

then you use add a new action to make it the size you want...

fsiddiqi's picture
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Hi I'm still stuck on this

Hi

I'm still stuck on this problem despite trying various suggestions in this thread.

Details:
- ubercart 5.x-1.0 Beta5
- Imagefield 5.x-2.0 RC4
- Imagecache 5.x-1.3
- temp folder (/tmp) has 777 perms
- drupal files folder (docroot/files) has 777 perms

Symptoms:
- when adding a product, the image appears correctly in /files
- imagecache directory and appropriate subdirectorys corresponding to presets are created when a product or catalog list page is loaded
- imagecache presets are always empty (for example files/imagecache/product_list/files

I've tried updating/flushing the presets and the preset/files sub-directory disappears, so it looks like imagecache has access to write to it.

Any ideas would be very much appreciated.

Thanks

faisal

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fsiddiqi wrote: Details: -
fsiddiqi wrote:

Details:
- ubercart 5.x-1.0 Beta5
- Imagefield 5.x-2.0 RC4
- Imagecache 5.x-1.3
- temp folder (/tmp) has 777 perms
- drupal files folder (docroot/files) has 777 perms

try to use imagefield version 5.x-1.1. I have attached here.

AttachmentSize
imagefield.zip 13.18 KB
fsiddiqi's picture
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Re: fsiddiqi wrote: Details: -

After a lot of trial and error, it turns out the problem was the size of the source images.

Explanation
We make each of our product images is available in high resolution for subsequent download by customers, so we were using the hi res images (2100x2165px and about 400KB each) as our initial product image upload.
These hi res images would upload successfully, but the scaling function used by imagecache would fail - and therefore the category and product pages would not appear.

Workaround
I manually scaled the images to a lower resolution and size and re-uploaded and it worked.

Interestingly, this worked well on our development server (a physically different machine).

I wasn't able to find a specific reference about file size/resolution limitations. Any thoughts?

I hope this can help someone.

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Re: Re: fsiddiqi wrote: Details: -

Interesting. I wonder if you're using a different image library, or have different amounts of RAM available on the different servers.

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Re: Re: Re: fsiddiqi wrote: Details: -

The production server is much more robust than the dev server, so that's probably not the issue.

Good thought re: image library. I looked in drupal's image toolkit configuration and in both cases it's using PHP's built in GD library. Would you suggest I try installing imagemagick or similar?

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Re: Re: Re: Re: fsiddiqi wrote: Details: -

fsiddiqi, I have had similar problem in the past but can't recall exactly what I did to fix it. One thing you might check (and I'm no expert with this), is the php memory limit. I added something like...

ini_set('memory_limit',  '16M');

...to my sites/default/settings.php file.

There maybe a difference in this setting between your test server and production server. If I'm way off just ignore me Smiling

visi's picture
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product images not displaying

I've been trying to follow the solutions presented in these posts, but have not had any success. I need to troubleshoot a bit further. I have the same problem, image previews working in edit product, but the actual image does not display.

I have the latest dev version of imagecache. However, I do not have cleanURLs enabled (i'm working on it).

If I install imagecache and run the ubercart store administration link to set everything up, should it still create the /files/imagecache directories?

I do not have that directory.

Thanks,

ps - also looking to install drupal 6.0, will that cause any issues with ubercart?
I'm new to both drupal and ubercart.

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Re: product images not displaying

you need to configure imagecache for these;

Imagecache presets
cart
category
product
product_list
thumbnail
then you use add a new action to make it the size you want...

and from what i have read, ubercart will not work with drupal 6 and many of the standard modules do not either and may not for awhile.

visi's picture
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Re: Re: product images not displaying

All those presets were already there after installation. Do i need to do anything further with him?

I don't believe its a permissions issue since other modules have created subdirectories in files/

Thanks for the drupal 6 info.

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Re: Re: Re: product images not displaying

do you have cck and the cck image modules installed and enabled? these are required.

see this
http://www.ubercart.org/docs/user/294/installing_drupal_modules
especially the Image Functionality part

also click on store admin and look at the status messages at the bottom especially images. mine was checked green and it listed all the modules needed so i assumed it was ok but then i looked at my modules and realized i did not have them all. once they were all in and working all the images show up sized how i want them from imagecache.

my status says(with a green check mark):
Images Product image support has been automatically configured by Ubercart.

Al
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Re: Re: Re: product images not displaying

Imagecache & Imagefield: Don't use development versions or release candidates! I don't know why but they break images in Übercart.

ATM the working combo is:
- Imagecache 5.x-1.3
- Imagefield 5.x-1.1

@Shawn Conn: Wouldn't it be a great idea to create a page with a table "certified versions of required modules"? Would be enough to list the versions running on livetest. This topic took also me a couple of days...

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Re: Re: Re: Re: product images not displaying

I'm having the same problem, images not showing up; just now I replaced the Imagefield 5.x-1.2rc1 with 5.x-1.1, but I still can't get the images to show up. I have a files dir, with permissions 777; however I don't have any sort of tmp or upload dir, could that be the problem?

What dir needs to be present, to get these images working?

thx
Andria

AndriaD's picture
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still no images

Ok I went hunting throughout Drupal and found in the file system settings that my temp dir should be upload_tmp, so I created it, set it to 777, and tried uploading a product image again, and still nothing, no image showing.

Someone, please help!

Andria

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@Al I've updated all our

@Al

I've updated all our installation documents to reflect the latest stable release to work on for Imagecache & Imagefield.

-Shawn Conn: If the Name Don't Rhyme It Ain't Mine

zptoth's picture
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Symptoms

Hi all!

+1

Same promeleme here! Smiling

Symptoms are the following:

- Drupal: stable version
- All required modules: stable versions (no release candidates, or dev)

After adding an image to a specific category, I have the following HTML source, at catalog node:

...

img src="http://www.lingvini.com/files/imagecache/category/files/logo_dell.gif" alt="" title=""

...

check out:
img src="http://www.lingvini.com/files/imagecache/category/files/logo_dell.gif"

but the image will be uploaded directly to 'files' directory.

I have tried to create the required path (imagecache/category/files/) as shown and put the image there manually.

Still no image in catalog... damn...!

If I just enter the URL of the image (http://www.lingvini.com/files/imagecache/category/files/logo_dell.gif) directly into the browser I recive the following error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, hosting@lanten.hu and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

So, questions:

- what should be the correct/default/official path of the image uploaded? (under 'files')
- why is it different than in the source?

Thanks!

Zsigmond

zptoth's picture
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hint

Hi,

Imagecache says the following in it's help text (under namespace filed):

String that will be used as an identifier in the url for this set of handlers. Final urls will look like http://example.com/files/imagecache/category/'<'path to orig'>'

This one was cut out from a namespace, called 'category'.

Let's see:

http://example.com/ -- the site

files/ -- the upload directory for files

imagecache/ -- imagecace directory

category/ -- namespace (called 'category')

'<'path to orig'>' -- wtf?? the upload directory again? (it's called 'files' in my case)

Check out my test:

I've temporarily changed my 'file system path' under Site configuration >> File system from 'files' to 'drupal' (+ made a World writable dir, called 'drupal')

Guess what?

- The image will be loaded up to 'drupal'
- In the source (catalog node) there is 'http://www.lingvini.com/drupal/imagecache/category/drupal/logo_dell.gif'

Niiiiiiice Smiling

So questions:

- what's the point in placing the 'file system path' one moretime to the end of the imagecache URL?
- how can I modify it?
- if it's the correct path (hope not!), why is it disabled by default (cannot be viewed from browser -> image not available, altough it is there)

and finally:

- why is it different from the upload path? (file system path)<

Thanks,

Zsigmond

PS: would you please all check if you experience the same?

1. where does Drupal place your images uploaded? (when creating category or product)
2. what is the URL of the image in the HTML source of the product or catalog node?
3. do they match?
4. does your browser display anything when typing in the whole URL of the image to the browser? (copy-paste from product or catalog node's source)
5. do you have this 'filesystem path' at the end of your 'imagemagick path' too?

merseysoft's picture
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Me too.

Looks like im gonna have to find another ecommerce solution. Permissions are all 777, when i upload an image, it creates 1 image in the /files folder but not in the preset folders.

When i create the product I try to view it in my catalog, where the image should be the image title apears in text.
If i right click the text i have the options to:

"view image"-when i click this it brings me to the "page requested cannot be found" error

When i click properties it says the image pionts to /files/imagename.jpg

If i edit the product I can see the image thumbnail and if i enter values for the the "Alternate text:" and "Title:" fields, the text where the image should be simply becomes hyperlinked, when i click this link the image is then displayed in a nice flash box where the rest of the page is greyed-out.

Is there a solution to this problem anywhere?

zptoth's picture
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Re: Me too.

At least you are one step further than I am...

What module do you have installed that displays the thumbnail + it's options?

I have no thumbnail or anything at all. Only one line:

'Remove category image: '

but no path, file name or thumbnail...

Would you please drop me your module list installed? (screenshot is enough)

Thanks,

Zsigmond

merseysoft's picture
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OK This worked for me.

Go to Administer>File System>

Make sure the Download Method is set to public, not private. This has solved my issue.

merseysoft's picture
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Image tags

To change the alt text and title of the image, go to:

Administer>Store Configuration>Products>

Select the product name from the list at the bottom of the page,

Click on edit next to the product title at the top, then scroll down until you see the image and its options.

Make sure yr images are configured in you status messages in store administration.

AttachmentSize
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Re: Image tags

OK, I accept this stupidpath handling method Smiling

short checklist:

- image upload: works -- OK
- files/imagechache folder: mod 777 -- OK
- File system >> download method: public -- OK
- Product image support has been automatically configured by Ubercart. -- OK
- Imagecache administration >> Imagecache presets: created -- OK
- Sub folders for presets under imagecache folder: not created -- error

not even when I use a preset

strange...

let's see what if I create them manually!

zptoth's picture
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ehhh... no change - I have

ehhh... no change Sad

- I have created folders manually, but the image will only be uploaded, but not copied to imagecache preset folder.
- The URL in the source is still not available from browser.
- no thumbnail or filename available at Categories >> Catalog / list terms >> Term name / edit

still 'Remove category image:' with blank output

zptoth's picture
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Might be rewrite rules?

I have found a thread about this issue:

http://drupal.org/node/212038

answers:

- for stupid URL system:

This is the way imagecache 1.x generates URLs.

- for not creating sub-folders:

If it's not creating the directories properly you need to verify that rewrite rules work and apache has permissions to create the folders.

Let's see rewrite rules at my ISP! Smiling

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Re: Me too.

Images don't get created in the preset folders until they've been requested once already. I haven't been following this thread so I'm not sure if your problem is the same as what's been discussed here. But I can say that I had this same issue at first; I think the problem was the Preset folders not being created - most likely an initial permissions problem.

When you go to View Image (where one is not being found) - what does that path look like?

If you follow that path based on the recipe above, you will most likely find that there is a folder missing, and if you create it (and chmod it 777) your images should start appearing. Note that once you've created the products folder you may need to Update your Preset again for the new preset folders to be created. At least, that was my experience.

Our setup is like this:

Presets thumbnail, catalog, product

All files get uploaded to the /files folder, of course.

An image URL, generated by Views for the catalogue might look like this:
/files/imagecache/thumbnail/files/Reloaded-Catalogue-Icon-A.jpg

So you can see the file's actual location is files/Reloaded-Catalogue-Icon-A.jpg

Now in the FTP side if I browse into files, I'll find an "imagecache" folder; inside there I'll find folders corresponding to my Imagecache Presets: product, thumbnail, etc. My guess is that your preset folders might not exist, which would cause your Imagecache-generated files to not get created.

Double check that and you should find your answer. Hope this helps!

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torgosPizza's picture
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Re: Re: Me too.

Ah yes, the "public" method might help as well. Good catch!

I know you can also specify where an image is uploaded, for instance if you are creating a new Image CCK field for your product node types. When making a change like that be vigilant in tracking where the folders should get created in the /files folder, and if they don't, you'll see the problem crop up again.

Question for anyone in the know; I know there is an ubercart_images folder created, but on my Beta 2 install (from way back) it looks like that gets created in /files and not /files/imagecache. Not sure if this is an issue with all installs or just mine, or what. It's been too long now Smiling

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Al
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Bug FinderGetting busy with the Ubercode.Internationalizationizer
Joined: 02/14/2008
Juice: 249
@Shawn Conn

@Shawn Conn

Thank you. I was already before convinced that I am working here on the future leader of e-commerce solutions, this way you will do it even faster than I expected Eye-wink

Ryan's picture
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Joined: 08/07/2007
Juice: 15422
Re: @Shawn Conn

Something to look out for with images! I was testing on a test install and found out that attempting to attach an image to a product with plus signs in the title like Product+Image.JPG failed. It would upload, but the altered image wouldn't get created. So... check to make sure your filenames are alphanumeric and underscores... no spaces or special characters!

zptoth's picture
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Joined: 02/05/2008
Juice: 74
robots.txt

Hi,

fortunetly that might be different issue. Smiling

I have discovered a temporary solution. (at least for my case)

When removing .htaccess from 'files' directory, it is possible to view images at theire imagecached path. (if I place them there manually...)

One time, imagecache created it's sub-folders succesfully, but I cannot reproduce, how.
I was messing around with robots.txt and .htaccess files in document root + 'files' directory...

s.ht!

Thanks,

Zsigmond

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Bug FinderEarly adopter... addicted to alphas.Getting busy with the Ubercode.
Joined: 08/14/2007
Juice: 4110
Re: robots.txt

Okay, question: are you able to see Product images, but not Category images? Or can you see none of the images, at all?

Do you have a link I can look at? Having dealt with a similar issue I might be able to look into it more for you. Let me know!

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zptoth's picture
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Joined: 02/05/2008
Juice: 74
.htaccess

Hi,

the whole thing seems to be in strong relation with .htaccess file in 'files' directory.
Imagecache operations + viewing images work when removing .htaccess manually, but it will be copied back automatically when doing any image related manipulation or upload.

Both catalog and product images can be viewed doing this way, but it's more than unconfortable.

What should I do?