Trying to find a resolution to an issue with my payment gateway

Posts: 55
Joined: 08/17/2007

I use linkpoint to process credit cards and I've come across a slightly inconvenient feature that I would like to circumvent. Whenever a customer enters an invalid credit card number, linkpoint blocks that order number. So for example, a customer goes through the checkout and is assigned order number 5. The customer enters in the wrong credit card info. When the customer clicks pay, he is told the order is declined. When he realizes his mistake and corrects the error and clicks pay, he is told the order is declined again because order number 5 already exists. So basically, it tried to process order number 5 and failed, so it gave up.

Is there a way to increase the order number by one if I receive this error from linkpoint?

Posts: 5245
Joined: 08/07/2007
AdministratorHead Code Monkey - I eat bugs.

Eww... that's bad on their part. Sticking out tongue

There isn't a very easy way to do this on the UC side, but if it's not necessary you may just try not passing an order ID to them.

Posts: 55
Joined: 08/17/2007

Ill mess around with it and tack something onto the end, like 5a, 5b, etc.