Home » Forums » Ubercart » Support

Admin checkout notification

Submitted by jsudesign on Thu, 03/27/2008 - 15:04
jsudesign

Posts: 48
 Joined: 01/17/2008

Hi there, I seem to be having a bit of trouble with my Admin checkout notification.

It's not sending an e-mail to my clients. Anyone know why? The user to creates the order gets an e-mail but the Admin never receives one.

My other problem, I'm not sure if this is related to ubercart but perhaps you could help me out. Is that When the user is created. After he goes to login the page takes him to a 404 page not found. Then after logging in and checking users and clicking the user... it still gives me a 404. Has this happened to anyone else b4?

Thanks in advanced, - Justin

--

Good with CSS - Bad with Code. Smiling
permalink #1 Thu, 03/27/2008 - 17:33
jsudesign

Posts: 48
 Joined: 01/17/2008

I fixed the big problem with the users profile page. It was a patho problem.

Now I just need someone to help me out with The Admin Notification problem I'm having... Why am I not getting any e-mails from the website? My log looks like this.

Time User Changes
03/27/2008 2

    * Added $94.95 for GST.
    * Added $132.93 for PST.

03/27/2008 2

    * Checkout message sent to hinchunit@hotmail.com.

03/27/2008 2

    * Order status changed from in_checkout to pending.

FYI - Hinchunit@hotmail.com is the customer's e-mail.

-------------------------------------------------------

Help me?... Anyone?

--

Good with CSS - Bad with Code. Smiling

permalink #2 Thu, 03/27/2008 - 20:14
torgosPizza

Posts: 781
 Joined: 08/14/2007
Bug FinderEarly adopter... addicted to alphas.Getting busy with the Ubercode.

I have found with our server - which is configured as rifftrax.com - we can't send an email to "support@rifftrax.com" from there because the server is configured incorrectly. In our case we don't use the internally-configured mail system on the server, we are hosted internally with Exchange. So the only way for me to get the emails is to have it sent to another email address.

Try sending yours to another account and see if you get it there. If you do, then I would assume that your issue is something similar. Of course check junk on your mail server as well - I've had instances where the mail doesn't get past the server's internal spam guard (like SpamAssassin) and it never comes to my Outlook inbox for sorting.

--

"Pain don't hurt." - Dalton

Mike Nelson's RiffTrax! www.rifftrax.com

permalink #3 Fri, 03/28/2008 - 10:05
Ryan

Posts: 3194
 Joined: 08/07/2007
AdministratorHead Code Monkey - I eat bugs.

Also, can you verify that you actually setup admin notifications? You may just need to specify an e-mail address to send it to. Puzzled

permalink #4 Fri, 03/28/2008 - 12:52
jsudesign

Posts: 48
 Joined: 01/17/2008

Once, again you have helped me. Thanks so much Torgos

I guess my server is set up like yours as well. It gets sent to my hotmail account though. =)

--

Good with CSS - Bad with Code. Smiling

permalink #5 Wed, 04/09/2008 - 09:28
tkn0spdr
Posts: 5
 Joined: 04/08/2008

torgosPizza wrote:
I have found with our server - which is configured as rifftrax.com - we can't send an email to "support@rifftrax.com" from there because the server is configured incorrectly. In our case we don't use the internally-configured mail system on the server, we are hosted internally with Exchange. So the only way for me to get the emails is to have it sent to another email address.

Try sending yours to another account and see if you get it there. If you do, then I would assume that your issue is something similar. Of course check junk on your mail server as well - I've had instances where the mail doesn't get past the server's internal spam guard (like SpamAssassin) and it never comes to my Outlook inbox for sorting.

I'm seeing the same problem; however, what's really odd is that if I place an order with my test account who's e-mail address is david@allstar-printing.com as a customer I get an e-mail acknowledging my order. I also have that same e-mail address as one of the admin notification addresses along with several others in the same domain and those DON'T get delivered.

Seems to me that it points to an error in the code concerning sending out admin e-mails rather than the mail server itself since the same mail server is working correctly for my customer e-mail.

Thanks,
David

permalink #6 Thu, 04/10/2008 - 11:01
flebas
Posts: 4
 Joined: 09/02/2007
Bug Finder

Hello,

I have the same problem, notifications are not sent to admin.

Checkbox is checked and notification recipient address is entered in : store/settings/notify/edit/checkout

This is not a problem with email, the user receives the order.

Frederic

permalink #7 Tue, 04/15/2008 - 10:32
Ryan

Posts: 3194
 Joined: 08/07/2007
AdministratorHead Code Monkey - I eat bugs.

This issue should be solved through this fix:

http://www.ubercart.org/issue/4203/uc_store_email_from_adresse_format

It's been committed. Let me know if it doesn't solve it for everyone.