The orders that didn't get the file downloaded added correctly were moved to Payment Received.

The samples I listed are two different products, but they are set up exactly the same. And both products have experienced the same problem.

I will have some time today to carefully go through the steps again and make sure the settings are proper. I'll be following the instructions here: http://www.ubercart.org/docs/user/3345/selling_files.

Thanks,
Anne

Welcome to my world... LOL!

I'll keep looking. It seems like perhaps a setting got lost in the upgrade to Beta 7. It might just be a matter of finding it. I'm thinking of rebuilding all of the products, which wouldn't be too difficult to me because I only have three downloadable products.

Anne

Well, folks, another sale this morning that didn't get the file download automatically added to his user account. It took me a while to figure out how to get it working, but I think I have it figured out.

The customer's story:
1. The user submitted the order, went to PayPal, made the payment, which was processed properly.
2. Ubercart processed the payment and, per the configuration, changed the order to completed.
3. The user received the invoice, his new user account information, but the download was not added to his account and he did not receive the download link message.
4. The user emailed me asking for help!

What I did next:
1. I started to pull my hair out, but figured that wouldn't help. Then I started to switch back to the other download manager I used to use, but don't like having to custom format all of the pages. So I decided to try one more time to figure this out.

2. I reviewed the Selling Files guide in the User Guide (http://www.ubercart.org/docs/user/3345/selling_files) and double-checked that all of my settings were correct. They were. FYI, I had all of my download products are set to be available when the transaction is Complete, and the Workflow-ng was set to update the order to Completed when the when the Balance is <= $0.

3. I went back to the order record for this transaction, changed the order status from Completed to Payment received, then back to Completed. Voila! The status now said "User can now download the file ez-fun-guide-2008-copyrighted.pdf."

4. I decided to reconfigure Workflow-ng. I changed it to update the order status to Payment received when the Balance is <= $0, then I added a new Configuration that updates the Order status to Completed after the Order status is updated to Payment received.

5. I logged out and completed an order as a completely new user. The payment was processed, posted properly by PayPal, the file download was added to the new account, and all of the proper email messages were sent.

Now, it would be nice to know why it's working this way -- or rather if it is supposed to work this way. If it is supposed to work this way, it would be helpful to have some more documentation about the Workflow-ng set up. If it would help others, I am happy to post my experience on this topic but I'd certainly want someone more expert than I am to review it.

Thanks,
Anne

I'm using version 5.x-1.3 of Workflow-ng.

My husband just did a test order and didn't even fill out the user account information on the checkout page (left it to ubercart to fill in; my, isn't he a typical customer!). Everything processed perfectly. Payment received and status updated in sequence apparently, file downloaded added, all email sent properly - ubercart receipt, new user account info, file download link.

Hopefully, this fix will stick. It is interesting to the non-techie like me to consider the sequence of all of these events. I can see while the file module won't add files to orders without a uid, because the file download is added to the user account -- No user id, no account to link to. How you all get all this to work is magic to me!

Anne

Always glad to help. But I gotta say I haven't really had any issues with downloads being activated; the only issues I ever really experience almost always have to do with PayPal.

Yeah we use standard and I've considered moving to Payflow, but I do believe there are fees involved - just not sure how much yet. Unfortunately I do know that PFP gets affected by some of PayPal's updates, but I get the feeling it's usually far less. You can read some more about how often they have maintenance at www.paypaldeveloper.com - that's where I go whenever people begin to email me about their PayPal orders. It has live site status feeds and things to advise you on what's going on.

I thought I had a comment on here about the order of things happening during checkout.

Basically, it's possible for payments to be received before a user account is created. So, to automate file download and role permission purchases, they shouldn't get the "completed" order status until the "checkout complete" event is triggered.

Please help me understand your comment. My File Downloads are not being automatically enabled upon Payment Received from PayPal. What sort of configuration should I add to Workflow-ng to move the order from Payment Received to Complete...thus triggering the download(s)?

I did add a configuration that tests if Order Status == Payment Received, then change Order Status to Completed. But this does not trigger the file download.

Help. I am stuck.

According to Lyle, it is possible for an order to be completed regardless of when the payment is received. In other words, the payment could be received first, and THEN the order completed ("Checkout completed"). However in our live site experience, this is not the case. That's why I created a different Workflow-ng configuration to not act based on when Checkout is completed, but rather, when a Payment is entered for an order.

paulg, you can use devonl's step-by-step tutorial, but here is my Workflow configuration that fixed our Paypal issues.

Invoked on event: A payment gets entered for an order
Condition: check the order balance (less than or equal to 0.00)
Action: Update the status to completed

I'm not sure if this is related to the order of events taking place, but it was the only solution I found that worked for orders coming in from PayPal. As I've explained ad nauseum, PayPal orders don't always come in at the same time a user completes checkout. This might mean that a user "Completed checkout" in the sense that, they purchased items, their account was created, etc. - but PayPal might be experiencing delays, which it oftentimes does, and so the order will remain in Pending until the payment is received - and the balance becomes 0. Sometimes this doesn't happen for minutes, hours - even days.