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What happens after a payment is refused?

Submitted by cinquetooty on Thu, 05/08/2008 - 15:05
cinquetooty
Posts: 8
 Joined: 04/13/2008

I've been responsible for a site that uses ecommerce with Drupal 4.7 - I'm pretty sure that we've lost orders because every time there was a payment difficulty the cart would clear itself and the customer would have to fill it again. Quite a few just seem to give up.

Is this going to occur with Ubercart - I'm half way through rebuilding the site with it and suddenly thought it would be neat if this wouldn't happen anymore.

Thanks

Ian
permalink #1 Thu, 05/08/2008 - 15:37
Ryan

Posts: 3206
 Joined: 08/07/2007
AdministratorHead Code Monkey - I eat bugs.

It sounds like this is a problem where a CC gets rejected somehow? There are several checks in... you can validate the numbers when the customer first enters them to make sure they haven't put a typo into their number or used an expired card. Next, if you've set it to process CC's during checkout, it will fail on the review page if for some reason the payment processor declined the charge. At no point should they lose all their data.

permalink #2 Thu, 05/08/2008 - 15:49
cinquetooty
Posts: 8
 Joined: 04/13/2008

It's down to a very sniffy payment gateway (Secpay) - if they don't enter their name exactly as expected then the payment gets bounced - I can see them trying several times sometimes in the transaction logs.