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some customers can't use CC - only Paypal

Submitted by dkashen on Mon, 05/26/2008 - 08:35
dkashen
Posts: 69
 Joined: 08/08/2007
Internationalizationizer

Hi,
some customers want to use our CC but are "getting dumped" to the paypal screen.

When we use the site with firefox or IE7 , we can specify CC as the payment method and all is ok, and we haven't been able to determine if the customers that are having trouble specified CC as payment , whether the site is ignoring their choice, or they didn't see the CC as a payment option.

Also, is there a way to change the order of presentation of the payment block - CC on top (before) Paypal ? I guess I could go into the PHP, but before that I didn't see this option in the configuration menus.

Thanks,
DK
permalink #1 Tue, 05/27/2008 - 10:45
Ryan

Posts: 5245
 Joined: 08/07/2007
AdministratorHead Code Monkey - I eat bugs.

It's most likely that they're not selecting CC... maybe b/c the PayPal line also includes CC icons. You can change the order of payment methods using the table at the top of the payment methods settings screen - /admin/store/settings/payment/edit/methods.

permalink #2 Tue, 05/27/2008 - 11:23
dkashen
Posts: 69
 Joined: 08/08/2007
Internationalizationizer

yes,

That was where the config was.

Also,
This doesn't make sense in hindsight, but I had the billing address pane follow the payment method ;
When entering the billing address it reset the payment option to the first/top payment option.

This may not apply to the latest. rev.

Thanks!