I have been having an issue with duplicate orders and sometimes duplicate charges on a single order. This does not happen all the time maybe 1 out of 100 to 200 orders.
However today I got more details on the situation where there are two orders.
The customer reported that when they went to check out they got an error message that we were unable to process the credit card and to go back and review your information and resubmit. Which he did and got the same notice.
However the order actually did got through and was charged by PayPal Website Payments Pro. Here is the log information on the order which is confusing:
08/25/2008
12:50:43 PM 985 Payment failed.
Warning: This transaction was approved. However, the Card Security Code provided had too few, too many, or invalid character types but, as per your account option settings, was not required in the approval process.
Address: Nothing matched; transaction declined
CVV2: Not checked
08/25/2008
12:50:55 PM - PayPal IPN reported a payment of 185.00 USD.
The message says it failed and was approved as well as transaction declined under address verification.
Any help on this would be much appreciated as this is creating some unhappy customers.
Thakns,
Josh
