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setfree's picture
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I have a site that just went live and the owner called very concerned because Trend Micro is blocking his access to the site with a message like:


Trend Micro Internet Security Pro has identified this Web page as undesirable.

Address: http://www.example.com/catalog/...
Credibility: Unknown

I installed Trend Micro Internet Security Pro and found that I too received this message every time in the following conditions:

  • Protection Against Web Threats Security Level is set to HIGH
  • I try to visit any page that is a Taxonomy path or any page that is a Product path
    • Example: The page is blocked if I click on any category in the catalog block / If I click on a term name in admin/content/taxonomy / if I click on a product

Clean URL is on. I was not using aliases at first and I noticed that the normal Pages (page content types) all loaded okay and they also had aliases so I installed the PathAuto module and created aliases for the products and taxonomy terms but there is no change.

I know this is over active security on Trend Micros part but the customer is worried about people having this nasty message and his pages being blocked.

Please help!

Any idea what is different about these pages from the other pages that is causing this blockage?

Any ideas to try to resolve this??

setfree's picture
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More info

With this Trend Micro installed (gosh I hate AV software) I went to the Live Site page here and visited the sites from the top down. Every site either is blocked from the start (home page) or blocked at the catalog/products.

Complete Computer Care | The Cosmic Gift | Florida Fossils | Team Hope Evangelism

Ryan's picture
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Re: More info

No clue why'd they be blocking it... best I can say is throw up a message in an FAQ somewhere for the site about turning off the blocker when browsing the site. Puzzled

setfree's picture
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Re: Re: More info

Thanks, yeah it's interesting that only the products and taxonomy pages cause the blockage. There probably isn't anything that can be done on the Drupal/Ubercart end - I just hope the customer understands...

Complete Computer Care | The Cosmic Gift | Florida Fossils | Team Hope Evangelism

tormi's picture
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Re: Re: Re: More info

Any chance it's connected to this issue - Trend Micro Antivirus Definitions Crash Computers?

setfree's picture
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Hmmm

Doesn't appear related but yet another reason why I loath AV software. I'm still trying to figure out what it is about these particular paths that are triggering the false security warning....

Complete Computer Care | The Cosmic Gift | Florida Fossils | Team Hope Evangelism