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Urgent: Products are dissappearing!

Submitted by egracecreative on Mon, 09/15/2008 - 09:29
egracecreative
Posts: 10
 Joined: 12/05/2007

At my site, www.teamflix.com, where people were ordering products all last week, suddenly they stopped ordering and started emailing me that the products aren't showing up in their block and the link to the /products page takes them to a blank page where no products are showing up. Note that I've not changed anything.

When I log in as an admin, I see them, but when I log out, they are gone. I've checked the User Access Control and there's nothing there that would cause a conflict. I've check my views configuration and there doesn't seem to be a problem there either. I've unchecked all roles and I've checked all roles and neither fixes it.

I've made sure the block is viewable to everyone - no roles checked.

We're losing money quickly - any help?
permalink #1 Mon, 09/15/2008 - 09:42
a_c_m@drupal.org
Posts: 88
 Joined: 01/02/2008
Bug Finder

what about the node's published status? are they public?

permalink #2 Mon, 09/15/2008 - 10:00
egracecreative
Posts: 10
 Joined: 12/05/2007

Yes, sure are. I only have 2 products, but with their options, they represent a lot of "sub" products.

permalink #3 Mon, 09/15/2008 - 11:20
a_c_m@drupal.org
Posts: 88
 Joined: 01/02/2008
Bug Finder

create a new test view, from scratch on a test URL and see if it does the same thing. If it doesnt then you know the problem is the view.

permalink #4 Mon, 09/15/2008 - 12:09
egracecreative
Posts: 10
 Joined: 12/05/2007

thanks for helping me out, but i'm afraid the new view did the exact same thing - returns a blank page and access denied to the urls for my products. i can't find a line in the access control that allows a role to view products either.

permalink #5 Mon, 09/15/2008 - 12:46
torgosPizza

Posts: 1293
 Joined: 08/14/2007
Bug FinderEarly adopter... addicted to alphas.Getting busy with the Ubercode.

Is it a view, or a block? Or a block generated by a view? Do you get any errors in the Watchdog log?

--

"Pain don't hurt." - Dalton

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permalink #6 Mon, 09/15/2008 - 13:29
egracecreative
Posts: 10
 Joined: 12/05/2007

Here's my process...

I've created 2 new content types. One is to create a product called "Single Game DVD." The other is for a "Season Ticket." So my first step was content types.

Then, I created the actual products, one product for each of the two content types.

Next, I created a view to generate a page showing both products and a block (generated by the view) which also shows both products (as a list).

But, even without the view, nobody other than an administrator can access the node at all, even typing in the url of the node itself.

Strangely, this changed yesterday evening when I had not touched the site at all. I find nothing in any error logs except where a few people have tried to access the products and have received access denied notifications.

There again, in the User Access Control panel, I see nothing restricting unauthenticated users from seeing products. In the views, I have not ticked any roles so that everyone can see the products.

permalink #7 Mon, 09/15/2008 - 13:35
egracecreative
Posts: 10
 Joined: 12/05/2007

I just created a product with out using either of the 2 content types specified above, and it is not accessible to users either.

permalink #8 Mon, 09/15/2008 - 13:59
stephthegeek@dr...

Posts: 51
 Joined: 10/20/2007

This happened to me twice, once on a UC site and once on another Drupal installation. I thought I was losing my mind with products disappearing Smiling

Turned out to be something funky with the node access table, and restoring the values in this table to the default fixed it. Here's some info on that: http://drupal.org/node/197878

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Gorgeous original Drupal 5 & 6 themes (and full Ubercart themes!) ~ http://www.TopNotchThemes.com

permalink #9 Mon, 09/15/2008 - 14:10
egracecreative
Posts: 10
 Joined: 12/05/2007

Thanks for that - not sure if it solved things, but led me to a discovery - my table stops at 327 nodes. Any node I create now is only viewable to admins - no matter what it is - not just products. I'm not a database guy at all. I checked out the docs you pointed to, but I'm not sure what I'm looking at. But does it sound like this is my problem?

permalink #10 Mon, 09/15/2008 - 15:46
egracecreative
Posts: 10
 Joined: 12/05/2007

Okay, for anyone else as dumb as I am... I just needed to rebuild my permissions table from within Drupal...

Under Admin >> Content >> Post Settings, there's a button. Six hours of stress all relieved by the click of one button. I'm an idiot, but I'm a relieved and happy idiot.

Thanks for the help!