When I check out my cart while I am on the cart/checkout/review page and then close my browser an order has been made with customerid 0 state 'in_checkout'. But I never completed my order by pressing the button at the bottom of the page. So I never opened the cart/checkout/complete page. How is this possible?
Mon, 09/29/2008 - 14:51
Re: Ubercart 1.0 customerid:0 before order complete
That's why it still says you're "In checkout". If someone fails to complete checkout, orders stick around for administrator review as need be. Ideally you can recover some last sales or track what the breakdown is in the checkout process by seeing the status of orders when they're abandoned.
Re: Re: Ubercart 1.0 customerid:0 before order complete
So everyone can make an order while they are not logged in and not complete the total order process. How can I as an admin know what order is serious and which is not?
Re: Re: Re: Ubercart 1.0 customerid:0 before order complete
Well, serious orders I guess would be those that actually made it through to completion. Think of order "In checkout" as temporary orders. You can clean them out if you want or just let them sit there.
Re: Re: Re: Re: Ubercart 1.0 customerid:0 before order complete
Hi. I'm having a similar issue.
On my store, users are not getting assigned a customer ID number.
They all say 0.
Is there a setting for this?
No one shows up in the Admin Customer List unless they were signed on when placing the order.
Any help is appreciated.
Thanks.
-JJ
Re: Re: Re: Re: Re: Ubercart 1.0 customerid:0 before order compl
Are you running the latest Ubercart? This was a fixed bug.
Re: Re: Re: Re: Re: Re: Ubercart 1.0 customerid:0 before order c
well... sounds like that is what it is.
all the .info files on the modules say "version = "5.x-1.0"
I see the latest version is 1.4?
Is it hard to upgrade?
I actually haven't ever done that with ubercart. I'd hate to mess up the live site 
Re: Re: Re: Re: Re: Re: Re: Ubercart 1.0 customerid:0 before ord
On a live site I always back-up the database and put the site in offline mode. I also usually do it first thing in the morning 6am or 7am to not intrude on visitors, it is only a 5 minute process for me to upload the files and runt update.php. and return the site to online. Also make sure you grab 1.5 not 1.4.
Re: Re: Re: Re: Re: Re: Re: Re: Ubercart 1.0 customerid:0 before
sorry if this is a dumb question... but i'm basically going to just replace the ubercart folder in the modules folder right?
is there any other files?
Re: Re: Re: Re: Re: Re: Re: Re: Re: Ubercart 1.0 customerid:0 be
There is a page here http://www.ubercart.org/docs/user/296/upgrading_ubercart_newer_version but after reading through that it might be missing some steps. I think this was written assuming a ubercart user has used and updated other modules before.
I was going to put a link to drupal.org's instructions for updating modules but doing a quick search revealed the best documentation on the subject is actually over on the TopNotchThemes site.
http://www.topnotchthemes.com/handbook/upgrading-drupal-modules
+1 for Steph being added to the Ubercart documentation team!!
Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Ubercart 1.0 customerid:
I usually refer folks to this FAQ. I didn't realize that documentation page even existed. I'll update it real quick to at least have all the info the FAQ has, though we can expand on it some more in the docs.