Ubercart

You can post the XML here. Use <code> tags so that it formats easily. Censor your username and password in the first part, and any part of the addresses you don't want the Internet to know about. UPS built a nice schema, so human readers can generally figure out from the tag name what a particular piece of data means.

International orders were not specifically coded for because the documentation described a dozen different edge cases. I wouldn't think a shipment from the US to Canada would be hit by one of these, but I suppose I missed something.

I really don't understand the conclusion that Ubercart has a problem - from everything that's been posted so far it appears Ubercart is doing exactly the right thing.

1) The XML being generated by Ubercart and attached to the above post is requesting individual quotes for each and every UPS service option you have enabled. NOT ALL of these services can be used for a package shipped from Texas to Ontario. For instance, "UPS 2nd Day Air A.M." is not an allowed service, hence the error message "The requested service is unavailable between the selected locations" (which only shows up in the debug view, after the error response return from UPS as shown in your attachment).

2) The service that *is* returning a quote is "UPS Standard Rate: $13.75". If I go to the UPS web site and use their quote form to determine the rate to send a 0.3 lb package, in customer supplied packaging, size 9"x7"x1", value $36.00 USD, from postal code 75225 to postal code L5N5K9, UPS tells me that it should cost about $12 today (the exact number varies depending on shipment date). This indicates that the UPS web site is GIVING THE SAME ANSWER as Ubercart, when the same parameters are input. Note that the UPS web site ALSO fails to show the services that generate the hard errors, indicating that those services are really not available for this combination of shipping parameters.

3) You said "UPS has reviewed the XML and they say the quote was correct."

I'm not claiming the UPS module is perfect, but there's no evidence that it's the cause of the discrepancy you're seeing. So your problem remains "Ubercart calculated $13.75 but my client was charged $28.75 by UPS" but the conclusion that Ubercart calculated wrong is just unwarranted by the facts you've presented so far.

It seems to me that the root of the problem is you're comparing apples to oranges. The parameters that Ubercart used to get a quote, and that I used to get a quote on the UPS web site, CANNOT be the same (or perhaps the only) parameters that UPS used to rate the actual package. You're the only one who can figure out what was different, but let me propose a few things to look for:

Was the package really sent by "UPS Standard" or did you ship via a faster (thus more expensive) method?

Was the package really 0.3 lbs, or is that just the weight of just the products - UPS bills based on the weight of the box, not its contents. A higher weight means a higher shipping cost.

Was the package 9"x7"x1" in Customer Packaging? Or did you use one of the UPS-supplied shipping envelopes such as the UPS Pak bubble-envelope? The package used affects the price as well as the available services.

Did you ship the package at a UPS customer counter, or did you mail it from a third-party retail outlet (which can and will charge more)?

For international shipping, did you check the box on the waybill to bill the duties and taxes to the *receiver*? Or did you check the box that bills these to the *shipper* ? If you left it blank, I think it gets billed to the shipper.

Did you specify Saturday Delivery on the waybill? Then you will pay more. (This is one of the options Lyle says he didn't code for - by default Ubercart assumes *no* Saturday Delivery).

Again, I'm just guessing - I don't know anything about how it was actually shipped. Figuring out why you paid $28 instead of the $13 quoted on the UPS website (and by Ubercart) is something that only you can do at this point. Find the difference(s) between the actual shipping conditions and the parameters that you type into the UPS website and you will have the answer. If all the parameters are the same, but UPS quoted you $13 and actually charged you $28, then UPS should be able to explain WHY. But since the UPS website and Ubercart are both quoting the same number, I don't get how you conclude this is a problem with Ubercart.