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Sun, 12/14/2008 - 19:50
PaulW
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I've been working on my live site with WPP (not sandbox) for a few days. Charges have been going through OK to various credit cards tested (Discover, Visa, MasterCard). However, today I got the following error when attempting a purchase with American Express:

We were unable to process your credit card payment.  Please verify your card details and try again.  If the problem persists, contact us to complete your order.

I had entered the wrong address on the checkout page. I then entered the correct address and got the same error.

In the order log, for each attempt I see:

Authorize and capture immediately failed.
Warning: 10571. This transaction was approved. However, the Card Security Code provided had too few, too many, or invalid character types but, as per your account option settings, was not required in the approval process.
Address: Nothing matched; transaction declined
CVV2: Not checked

Here's the puzzler: Two charges were made (One for each attempt) even though the error indicated that the payment failed. I verified this on the PayPal side also. I would think that if the credit card transaction failed, no charge should have been made to the account.

Any ideas or comments???

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Tue, 06/09/2009 - 09:08
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royerd
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any progress on this question?

Has there been any insight into this issue? Like you say, it seems that it should not process the card if it's going to kickback that that error message. Is that a PayPal setting? I don't see any settting to not process the card in Ubercart if, for example, the CVV doesn't match.

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Wed, 08/19/2009 - 10:39
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gooddesignusa
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Re: any progress on this question?

Had a similar thing happen. Not sure if it was the customer who entered wrong information. All i can tell from the logs is the CVV was wrong but still let it go through. Not sure if it gave an error to the user b/c he then tried to order everything again. Resulted in 2 orders. I can't seem to find the setting in UC to not allow orders to go through if CVV does not match. Paypal does have the setting but it is another 20$ a month.

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Tue, 10/11/2011 - 05:46
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pravindaphale
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Re: PayPal Warning 10571

i think problem with ur code is that when u receive response from paypal u proceeds only when its ack is "success" in case of invalid cvv some times payment happens but u get ack "successwithwarning"
so in this case(successwithwarning) either u should proceed normally or refund client.

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