I have a customer who tried using a download manager and now he gets this error:
"you have attempted to download an incorrect file URL too many times"
How can I remove this error so he can download the product?
Thanks!
- Riki
Sun, 03/22/2009 - 11:09
Re: Download Manager Problem
A quick way to fix it is to empty (TRUNCATE) the "Cache" table. That will remove any of the uc_file entries there.
Although one of the recent commits to uc_file should fix this... not sure if it's gotten into a stable release yet, though. Basically it's because the file_key keeps getting updated during a download process. cha0s and I discussed removing that..
Re: Re: Download Manager Problem
This fixes it, but I still get it from time to time.
Re: Re: Download Manager Problem
I had a client run into this problem recently. A user had a download stall so he tried to do it again and got that *You have attempted to download an incorrect file URL too many times. Please contact the site administrator if this message has been received in error* message.
I've checked all of the settings and I can't see any reason that this should happen. Their using 6.x 2.2 so I assume that this old bug is no longer an issue. Is there another reason that this might happen (in the absence of download limit settings)?
Re: Re: Re: Download Manager Problem
Just a quick update. I was able to reproduce this issue. Sounds like the bug that was supposed to be fixed wasn't completely fixed.
Re: Re: Re: Re: Download Manager Problem
This is still happening. I am running UC 2.4 and any time someone starts a download and it fails for whatever reason (stalls or they cancel it and come back to it later), then they get the error "...incorrect file URL too many times" until I clear the cache.
Why is this happening?