Home » Projects » Ubercart Contributed Modules » Authorize.net Advanced (CIM) » Issues

International order problems with Authorize.net CIM

Submitted by mr.andrey on Tue, 10/21/2008 - 18:58
Project:Authorize.net Advanced (CIM)
Component:Code
Category:
Priority:normal
Assigned:Unassigned
Status:active
Description
Project: 
Authorize.net CIM

Hello,

We're using Authorize.net CIM (http://www.ubercart.org/contrib/2537), and people from outside US are not able to check out. We had customers from Israel and Hong Kong report this problem. We have those countries enabled in the store configuration page.

These are the errors we get:

Quote:

CIM Charge failure. Raw gateway response: . Raw CIM response: The transaction was unsuccessful.

Payment failed: Credit card payment failed: The transaction was unsuccessful.

Any ideas?

Thanks,
Andrey.

Version: 
Ubercart 1.3
Wed, 10/22/2008 - 00:00
#1 View page
torgosPizza
torgosPizza's picture
Offline
Bug FinderEarly adopter... addicted to alphas.Getting busy with the Ubercode.
Joined: 08/14/2007
Juice: 4110
Re: International order problems with Authorize.net CIM

Can you verify that the reason was because they were from outside the US? I don't see any details there about that. I would contact someone at authorize.net and see if you can get some detailed information from them.

--
Help directly fund development: Donate via PayPal!

Top
Wed, 10/22/2008 - 20:45
#2 View page
mr.andrey
mr.andrey's picture
Offline
Bug FinderGetting busy with the Ubercode.
Joined: 08/12/2008
Juice: 153
Re: Re: International order problems with Authorize.net CIM
Assigned to:torgosPizza» mr.andrey

The orders from US come through just fine. Hong Kong and Israel don't.

We're going to write to Auth.net to see what they say.

The error messages don't seem very helpful. Is there a way to make them more verbose?

Thanks,
Andrey.

Top
Sat, 11/08/2008 - 03:19
#3 View page
ron_s
ron_s's picture
Offline
Joined: 09/11/2008
Juice: 173
Re: Re: Re: International order problems with Authorize.net CIM
Assigned to:mr.andrey» ron_s

We've been unable to process transactions for non-US customers for a while using Ubercart CIM. It is noted here under #11: http://www.ubercart.org/contrib/2537 and here: http://www.ubercart.org/issue/6446/illegal_choice_error_when_selecting_n...

I talked with Chad and he's at least aware of this problem. I'm not sure what his schedule is like to get around to fixing it.

Top
Sun, 11/09/2008 - 17:48
#4 View page
mr.andrey
mr.andrey's picture
Offline
Bug FinderGetting busy with the Ubercode.
Joined: 08/12/2008
Juice: 153
Re: Re: Re: Re: International order problems with Authorize.net
Assigned to:ron_s» mr.andrey

We got this message from Auth.net:

Quote:

you can easily make changes yourself in your merchant interface. You need to click on the Account tab on the top, then under Security Settings you need to click on Address Verification Service and uncheck three boxes for letters G, U and S. These are the settings that are not letting you process the credit cards issued outside of U.S.. Do not forget to click SUBMIT on the bottom.

We'll try it and see if that makes any difference.

UPDATE: Yep, it all works now. We got our first subscriber from Israel.

Andrey.

Top