Home » Projects » Ubercart Contributed Modules

Live Agent

Submitted by pepo on Tue, 08/09/2011 - 04:09
Contrib type: 
Module
Status: 
Complete and working
Moderation: 
Awaiting moderation

Downloads

Latest version: 
6.x-1.1
Compatibility: 
Ubercart 1.x
Compatibility: 
Ubercart 2.x

Sponsored by: 
Quality Unit & HalfPixel Studio

This module is not exactly dependend on Ubercart installation, but still is very closed.
Because good working customer's support can increase your eshop conversions and sales up to 20%!

It is great tool for every website owner, that needs online support (Live chat + Help Desk) for his customers.
You need to have valid account at Live Agentor you can create trial account for free.
Live Agent module integrates full featured help desk and live chat software Live Agent into Drupal installation. Simply add 'start chat' button by few simple clicks and be live within 5 minutes..
No HTML knowledge is required.

List of current functions:

  • Online Chat - Your customers can connect with you in real time using live chat button on your website - You can convert your visitors into customers much faster as before (studies shows average 20% increase of sales with live chat on website)
  • Help Desk - Your customers can reach you by emails (you can scan unlimited number of mail accounts and sort emails into multiple departments) - You can answer emails in same way as if it would be chat - customer will get immediate answers
  • Offline Messages - In case your support is not online, your customer can leave you offline message,
    which will be later asnwered by email
  • Automatic inclusion of live chat buttons in your pages, no HTML knowledge is required

    • Installation of Live Agent:

  • download and install Live Agent module for Drupal
  • use your account or create Live Agent account for free here
  • after successull login to Live Agent server and clear drupal cache you can configure buttons on second tab
  • select what button do you want use, for every enabled button will be created own block, that you can enable in block configuration page
  • use and enjoy Live Agent
    • Project page on drupal.org: 
    http://drupal.org/project/live_agent

    PreviewAttachmentSize
    Live Agent Drupal setting - buttons selectorLive Agent Drupal setting - buttons selector54.91 KB
    Live Agent administrationLive Agent administration104.38 KB